Customer Service Representative (Korean Speaker)

-; Bayan Lepas; Hybrid; MYR 20,000 - 100,000; Full time

Job summary

A leading company in Penang is seeking a customer service representative to resolve inquiries and process orders efficiently. The ideal candidate will possess a Bachelor's degree and strong analytical, problem-solving, and communication skills. Join a team that values diversity and supports employee development in a hybrid working environment.

Benefits

Comprehensive medical and insurance coverage

Work-Life Balance initiatives

Opportunities for employee development

Qualifications

• Bachelor's degree or applicable experience in shared service center environments.
• Strong customer service attitude and analytical problem-solving skills.
• Outstanding communication skills in English and Korean.

Responsibilities

• Process customer orders and inquiries with speed and accuracy.
• Collaborate with internal teams on customer requests.
• Provide feedback on process improvements.

Skills

Analytical skills

Problem solving

Customer service attitude

Communication skills

Education

Bachelor's degree in technical or business fields

Tools

MS Office

Job description

In This Role, Your Responsibilities Will Be:

• Resolve or bring up customer requests and inquiries to provide an accurate solution.

• Route customer requests or inquiries to the appropriate team internally or the support structure externally (Distributors) according to the business strategy (Tiering).

• Collaborate with partners such as Manufacturing, Trade Compliance, Finance, and others to use your operational expertise in fulfilling sales team and end customer requests.

• Process customer standard and non-standard orders and quotes transactions from multiple sales channels (Phone, E-Mail) with consistent speed and accuracy.

• Provide requests status on multiple channels (Written and verbal).

• Provide feedback on existing processes and activities that promotes improvement and documentation improvement of our knowledge-based center.

• Address and resolve blocking issues related to nonstandard commercial terms and processes.

• Take part in administrative and project like tasks (Support to project teams).

• Support SMEs during the onboarding and mentoring period for new joiners.

• Partner up with Account Operations Managers and Opportunity Operations Managers on Sales Opportunities and Account management tasks.

Who You Are:

You gain insight into customer needs. You effectively communicate in various settings: one-on-one, small and large groups, or among diverse styles and position levels. You create partnership allowing others across the organization to achieve shared objectives.

For This Role, You Will Need:

• Bachelor's degree preferably in technical, business fields or applicable experience in shared service center environments.

• Possess an analytical, problem solving, and self-starter approach

• Strong customer service attitude, positive outlook, excellent work ethic and drive to succeed.

• Proficient in computer usage MS office skills

• Outstanding communication skills

• Advanced English & Korean level to ensure excellent reading, writing, and verbal communication skills.

Preferred Qualifications That Set You Apart:

• Fresh graduates or 1-3 years of experience in Shared Service Center or Customer Service role.

• Project management.

• Sales experience.

• Experience working with various geographies and functions.

• Experience supporting a field sales organization including the use of CRM tools and processes.

Our Culture & Commitment to You:

By joining Emerson, you will be given the opportunity to make a difference through the work you do.

Emerson's compensation and benefits programs are designed to be competitive within the industry and local labor markets. We also offer a comprehensive medical and insurance coverage to meet the needs of our employees.

We are committed to creating a global workplace that supports diversity, equity and embraces inclusion. We welcome foreign nationals to join us through our Work Authorization Sponsorship.

We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential. We are dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company.

We have established our Remote Work Policy for eligible roles to promote Work-Life Balance through a hybrid work set up where our team members can take advantage of working both from home and at the office.

Safety is paramount to us, and we are relentless in our pursuit to provide a Safe Working Environment across our global network and facilities.

Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent.

Our Commitment to Diversity, Equity & Inclusion

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work

environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.

This philosophy is fundamental to living our company's values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson.

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