Customer Service Representative - Japanese Speaking

ManpowerGroup Malaysia; Malaysia; On-site; MYR 30,000 - 38,000; Full time

Job summary

A leading company in recruitment services is seeking a Japanese-speaking Customer Service Representative in Kuala Lumpur. The successful candidate will assist candidates throughout the testing process and ensure effective communication between various stakeholders. Applicants should possess excellent language skills in both Japanese and English and have a background in customer service. This role also offers opportunities for continuous learning and development in a dynamic environment.

Qualifications

• Minimum Diploma or Bachelor's Degree with at least 2 years experience.
• Excellent command in spoken and written English and Japanese is required.

Responsibilities

• Assist candidates throughout testing processes and manage communications.
• Achieve quality metrics and resolve candidate grievances efficiently.
• Identify and communicate process improvements.

Skills

Japanese Language Proficiency (JLPT N3)

Communication Skills

Attention to Detail

Data Entry Skills

Education

Diploma or Bachelor's Degree

Tools

MS Office (Excel, Word)

Job description

Job Title : Customer Service Representative - Japanese Speaking
Reports To : Manager
Department : Global Candidate Service
Location : Kuala Lumpur, Malaysia

Job Description

• To assist the candidate with all aspects of the testing process from registration to test delivery
• To interface between candidates, clients and test sites in a professional and efficient manner
• Follow company guidelines in issuing Promo Codes/Emergency Vouchers whilst adhering to Contact Centre policies and procedures
• Achieve and maintain all key quality and productivity metrics
• Escalate unresolved candidate grievances to designated departments for further investigation.
• •o respond to incoming telephone calls and emails within a specified timeframe according to company guidelines
• To ensure excellent reliability with minimal unplanned absences as per company guidelines
• To attend required training to continually learn knowledge of practices, procedures, policies and clients.
• To communicate and participate in team meetings, in order to share best practice and flag issue to the Team Leader
• To meet agreed objectives enabling the corporate objectives to be achieved
• Continuously identify work process improvements and communicate to Team Leaders and (or) Management Team

Experience and Skills

• Minimum Diploma (Advanced / Higher or Graduate) Bachelor’s Degree or equivalent with at least 2 years working experience in relevant field
• Minimum Japanese-Language Proficiency Test (‘JLPT’) N3.
• Excellent command of spoken and written in English and Japanese
• Immaculate telephone manners and communication skills.
• Excellent listening skills, critical thinker with attention to detail.
• Data entry, spelling, grammar and proofreading skills required.
• Ability to work in both a team environment and autonomously
• Strong PC skills in a MS Windows based environment (including MS Office--Excel, Word)
• Demonstrate high degree of integrity and confidentiality
• Applicants should be willing to be based in Kuala Lumpur