Customer Service Representative (Japanese Speaker)

APAC Michael Page; Malaysia; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading healthcare organization in Malaysia seeks a Customer Service Representative (Japanese Speaker) to provide exceptional service and support to members. Candidates should possess excellent communication skills in English and Japanese (min JLPT N2), with 1-2 years of customer service experience preferred. This permanent position offers competitive salary, comprehensive training, and a supportive work environment.

Benefits

Competitive salary range with language allowance

Opportunities for career growth

Comprehensive training

Attractive leave policies

Additional benefits for employees

Qualifications

• 1-2 years of experience in customer service preferred, but candidates without experience are also encouraged to apply.
• Familiarity with CRM tools or similar systems is a plus.

Responsibilities

• Respond to member inquiries via phone promptly and professionally.
• Provide accurate and detailed information about services and policies.
• Resolve member issues effectively by coordinating with internal teams.
• Maintain accurate records of all interactions in the company's system.
• Support members in navigating the company's services and resources.

Skills

Excellent verbal and written communication skills in English

Proficiency in Japanese (min JLPT N2)

Ability to handle inquiries and resolve issues professionally

Strong attention to detail

Adaptability to fast-paced environment

Tools

CRM tools

Job description

Overview

The Customer Service Representative (Japanese Speaker) will serve as the first point of contact, supporting members with inquiries and providing exceptional customer service. This role is essential in ensuring member satisfaction in the healthcare industry through effective communication and problem-solving.

Client Details

The organization is a leading player in the healthcare and wellness industry, recognized for its commitment to delivering high-quality products and services while fostering innovation. With a strong presence in the market, it values excellence in customer care and actively supports the professional growth and development of its employees.

Description

• Respond to member inquiries via phone promptly and professionally.
• Provide accurate and detailed information about services and policies.
• Resolve member issues effectively by coordinating with internal teams when necessary.
• Maintain accurate records of all interactions in the company's system.
• Identify and elevate complex issues to the appropriate department for resolution.
• Support members in navigating the company's services and resources.
• Ensure compliance with company policies and industry regulations during all interactions.
• Contribute to improving service processes by providing feedback and suggestions.

Profile

• Candidates with 1-2 years of experience in customer service is preferred. Candidates without prior experience are also encouraged to apply.
• Excellent verbal and written communication skills in English, with proficiency in English and Japanese (min JLPT N2).
• Proven ability to handle inquiries and resolve issues professionally.
• Strong attention to detail and ability to maintain accurate records.Adaptability to work in a fast-paced environment with a focus on member satisfaction.
• Familiarity with CRM tools or similar systems is a plus.

Job Offer

• Competitive salary range with language allowance.
• Permanent position with opportunities for career growth.
• Comprehensive training to support professional development.
• Inclusive and supportive work environment within the healthcare industry.
• Attractive leave policies and additional benefits for employees.

This is a fantastic opportunity to join a reputable organization and play a key role in delivering exceptional member services. Apply now to make a difference in the health and wellness industry!

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Yin Ern Ngo [phone].

Agensi Pekerjaan Michael Page International (Malaysia) Sdn Bhd | Registration No.914741-W.