Customer Service Representative (Japanese Speaker)

Emerson Electric; Bayan Lepas; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading company in technical solutions seeks a dedicated individual for a customer support role in Bayan Lepas, Malaysia. You will be responsible for resolving customer inquiries, processing orders, and collaborating with multiple teams. Ideally, you possess a relevant Bachelor's degree, strong communication skills, and proficiency in English and Japanese. Join us to contribute to a diverse and inclusive environment, ensuring customer satisfaction and fostering partnerships.

Benefits

Competitive compensation

Comprehensive medical and insurance coverage

Hybrid remote work policy

Employee development opportunities

Qualifications

• Bachelor's degree or equivalent experience required.
• Proficiency in English and Japanese is mandatory.
• 1-3 years in customer service or shared services is preferred.

Responsibilities

• Resolve customer requests and inquiries efficiently.
• Collaborate with various teams to fulfill requests.
• Process orders accurately from multiple sales channels.

Skills

Analytical

Problem-solving

Customer Service

Communication

Proficiency in MS Office

Education

Bachelor's degree in technical, business or related fields

Job description

In This Role, Your Responsibilities Will Be:

1. Resolve customer requests and inquiries to provide accurate solutions.
2. Route requests to appropriate internal teams or external support structures (Distributors) according to business strategy (Tiering).
3. Collaborate with Manufacturing, Trade Compliance, Finance, and other teams to fulfill sales and customer requests using your operational expertise.
4. Process standard and non-standard orders and quotes from multiple sales channels (Phone, Email) accurately and efficiently.
5. Provide request status updates through various channels (written and verbal).
6. Contribute feedback to improve existing processes and enhance our knowledge base.
7. Address and resolve issues related to nonstandard commercial terms and processes.
8. Participate in administrative and project support tasks.
9. Support SMEs during onboarding and mentoring of new joiners.
10. Collaborate with Account and Opportunity Operations Managers on sales opportunities and account management.

Who You Are:

You understand customer needs and communicate effectively across different settings and audiences. You foster partnerships that help achieve shared goals across the organization.

For This Role, You Will Need:

1. Bachelor's degree in technical, business, or related fields, or equivalent experience in shared service centers.
2. Analytical, problem-solving, and proactive approach.
3. Strong customer service attitude, positive outlook, and excellent work ethic.
4. Proficiency in MS Office applications.
5. Outstanding communication skills.
6. Advanced proficiency in English and Japanese (reading, writing, speaking).

Preferred Qualifications:

1. Recent graduates or 1-3 years of experience in shared service or customer service roles.
2. Project management experience.
3. Sales experience.
4. Experience working with diverse geographies and functions.
5. Experience supporting field sales with CRM tools and processes.

Our Culture & Commitment:

Joining Emerson offers you the chance to make a difference. We provide competitive compensation and benefits, including comprehensive medical and insurance coverage.

We promote diversity, equity, and inclusion, welcoming foreign nationals through work authorization sponsorship.

Our environment supports employee development, and our hybrid remote work policy encourages work-life balance.

Safety is a top priority, and we strive to maintain a safe working environment across all locations.

We are committed to creating an inclusive workplace where all employees can thrive and reach their potential.