Customer Service Representative (Japanese Speaker)

-; Bayan Lepas; On-site; MYR 20,000 - 100,000; Full time

Job summary

Une entreprise innovante offre un poste axé sur le service client à Bayan Lepas. Vous serez responsable de résoudre les demandes des clients, de collaborer avec différents départements et d'assurer la qualité du service. Ce poste requiert un diplôme et des compétences solides en communication, ainsi qu'une bonne maîtrise de l'anglais et du japonais. Des opportunités d'évolution et un environnement de travail inclusif sont offerts.

Benefits

Competitive compensation

Comprehensive medical and insurance coverage

Flexible remote work policies

Employee development support

Qualifications

• Diplôme de Licence en technique ou dans un domaine commercial.
• Compétences en résolution de problèmes et orientation service client.
• Excellentes compétences en communication, anglais avancé et japonais.

Responsibilities

• Résoudre les demandes des clients et fournir des solutions précises.
• Collaborer avec les départements pour satisfaire les demandes commerciales.
• Traiter les commandes standard et non standard avec efficacité.

Skills

Analytical skills

Problem-solving

Customer service orientation

Communication skills

Self-starter attitude

Education

Bachelor's degree in technical or business fields

Tools

MS Office

Job description

In This Role, Your Responsibilities Will Be:

• Resolve customer requests and inquiries to provide accurate solutions.
• Route requests to appropriate internal teams or external support structures (Distributors) based on business strategy (Tiering).
• Collaborate with Manufacturing, Trade Compliance, Finance, and other departments to fulfill sales and customer requests.
• Process standard and non-standard orders and quotes from multiple sales channels (Phone, E-Mail) accurately and efficiently.
• Provide status updates on requests through various channels (written and verbal).
• Offer feedback to improve processes and enhance knowledge base documentation.
• Address and resolve issues related to nonstandard commercial terms and processes.
• Participate in administrative and project support tasks.
• Support SMEs during onboarding and mentoring for new joiners.
• Partner with Account Operations Managers and Opportunity Managers on sales and account management tasks.

Who You Are:

You understand customer needs and communicate effectively across various settings and levels. You build partnerships that help achieve shared goals.

For This Role, You Will Need:

• Bachelor's degree in technical, business fields, or equivalent experience in shared service environments.
• Analytical, problem-solving skills, and a self-starter attitude.
• Strong customer service orientation, positive outlook, and work ethic.
• Proficiency in MS Office.
• Excellent communication skills.
• Advanced English and Japanese language skills (reading, writing, speaking).

Preferred Qualifications:

• Recent graduates or 1-3 years of experience in shared services or customer service roles.
• Project management experience.
• Sales experience.
• Experience working with various geographies and functions.
• Experience supporting field sales, CRM tools, and processes.

Our Culture & Commitment:

Joining Emerson offers you the chance to make a difference. We provide competitive compensation, benefits, and comprehensive medical and insurance coverage. We promote diversity, equity, and inclusion, welcoming foreign nationals with work sponsorship. Our environment supports employee development, work-life balance through flexible remote work policies, and prioritizes safety and inclusivity.