CUSTOMER SERVICE REPRESENTATIVE (Immediate Joiners!)

Sperton Global AS; Petaling Jaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

An established industry player is seeking proactive and empathetic problem-solvers to enhance customer satisfaction. In this role, you will serve as the single point of contact for both internal partners and external clients, ensuring that customer inquiries are addressed efficiently and in compliance with departmental standards. You will conduct necessary analyses to resolve customer issues and maintain a robust customer portfolio through regular interactions. This position offers full training and growth opportunities, making it an exciting chance to develop your skills in a supportive environment.

Qualifications

• Proactive and empathetic problem-solvers are ideal candidates.
• Full training and growth opportunities provided.

Responsibilities

• Serve as the single point of contact for internal partners and external clients.
• Ensure customer inquiries are answered efficiently and timely.

Skills

Problem-solving

Customer service

Communication

Empathy

Job description

Job Scope

1. Serve as the single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues.
2. Ensure customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards.
3. Conduct necessary analyses to address customers' issues and provide regular updates to the customers.
4. Develop and maintain customer portfolio through regular calls and face-to-face interaction, as needed.

What We Want:

1. Ideal candidates: proactive, empathetic problem-solvers.
2. Responsibilities: provide support, resolve issues, ensure customer satisfaction.
3. Full training and growth opportunities provided.