CUSTOMER SERVICE REPRESENTATIVE (Immediate Joiners!)

Sperton Global AS; Johor Bahru; On-site; MYR 20,000 - 100,000; Full time

Job summary

An established industry player is seeking proactive and empathetic problem-solvers to join their team. In this role, you will serve as the single point of contact for internal partners and external clients, ensuring customer inquiries are handled efficiently and effectively. You'll conduct necessary analyses to address customer issues, maintain a customer portfolio through regular interactions, and receive full training and growth opportunities. This is a fantastic chance to make a difference in customer satisfaction and develop your skills in a supportive environment.

Qualifications

• Proactive and empathetic problem-solvers are ideal candidates.
• Strong customer service skills are essential for this role.

Responsibilities

• Serve as the main contact for internal partners and clients.
• Ensure timely responses to customer inquiries and issues.

Skills

Problem-solving

Customer service

Communication

Analytical skills

Job description

Job Scope

1. Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues.
2. Ensure customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards.
3. Conduct necessary analyses to address customers' issues and provide regular updates to the customers.
4. Develop and maintain customer portfolio through regular calls and face-to-face interaction, as needed.

What we want:

1. Ideal candidates: proactive, empathetic problem-solvers.
2. Responsibilities: provide support, resolve issues, ensure customer satisfaction.
3. Full training and growth opportunities provided.