Customer Service Representative - Global Photographer Industry

STARTEK; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

Join a leading global provider in the printer industry as a Customer Service Specialist. You will provide exceptional support to customers, resolve inquiries, and enjoy benefits like generous vacation days, health coverage, and opportunities for professional growth. With training available for fresh graduates, this is a perfect entry point into your career in customer service.

Benefits

Generous vacation days and holidays

Professional development and career advancement

Medical leave entitlement

Supportive team environment

Qualifications

• Previous experience in customer service or technical support, preferably in printing.
• Excellent verbal and written communication skills in English & Mandarin required.

Responsibilities

• Assist customers with printer-related inquiries and troubleshooting.
• Maintain accurate records of customer interactions.

Skills

Problem-Solving

Communication

Technical Proficiency

Education

SPM or equivalent

Job description

Customer Service Representative - Global Photographer Industry

Join Our Team as a Customer Service Specialist in the Printer Industry!

Are you passionate about providing exceptional customer service? Do you have a knack for solving problems and a keen interest in the printing industry? If so, we want to hear from you!

What We Offer:

• Job Position: Customer Service Specialist
• Industry: Printer & Imaging Solutions
• Working Hours: Day Shifts Only (Permanent Off day on Sunday)
• Salary: Monthly salary starting from RM3000, plus KPI incentives up to RM200

Key Responsibilities:

• Assist customers with printer-related inquiries, troubleshooting, and resolving issues.
• Provide prompt and courteous responses to customer emails, calls, and chats.
• Maintain accurate records of customer interactions and feedback.
• Ensure high customer satisfaction by delivering excellent service.

Skills & Qualifications:

• Experience: Previous experience in customer service or technical support, preferably in the printing industry. Fresh graduates and SPM leavers are welcome! Training will be provided.
• Technical Proficiency: Familiarity with printer hardware and software is a plus.
• Problem-Solving: Ability to think quickly and resolve issues efficiently.
• Communication: Excellent verbal (English & Mandarin) and written skills. Mandarin is required to support Mandarin-speaking clients.

Additional Benefits:

• Paid Time Off: Generous vacation days and holidays (5 working days per week).
• Growth Opportunities: Professional development and career advancement.
• Health Coverage: Medical leave entitlement.
• Team Environment: Supportive and dynamic team.

How to Apply:

Ready to make your mark in the printer industry? Submit your resume and a brief cover letter to [e-mail] via clicking "QUICK APPLY!" and tell us why you’d be a great fit! HR will be in touch!

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Startek Malaysia is a leading global provider of technology-enabled business process outsourcing solutions. We offer omni-channel customer experience management, back-office, and technology services across various industries worldwide. With over 45,000 outsourcing experts across 54 campuses, we are committed to delivering transformative customer experiences through services like customer care, acquisition, order processing, technical support, and analytics via automation, voice, chat, email, social media, and IVR.