Customer Service Representative (Financing & Loan Support)

MHA Consultancy Services; Remote; MYR 100,000 - 150,000; Full time

Job summary

A customer service firm in Kuala Lumpur is looking for a Customer Service Representative to assist in financing and loan support. The role involves handling customer inquiries through phone calls and WhatsApp, while providing accurate information and ensuring customer satisfaction. Candidates should be fluent in Malay and, ideally, Chinese, with prior experience in customer service preferred. The job offers a flexible work-from-home arrangement with various shift schedules.

Benefits

Shift Allowance

Utilities Allowance

KPI Bonus

Qualifications

• Fluent in Malay to communicate with clients.
• Fluency in Chinese is an advantage.
• Prior experience in customer service is preferred.

Responsibilities

• Handle customer inquiries via phone and WhatsApp.
• Provide product/service information to customers.
• Maintain customer details in the system.
• Assist in troubleshooting customer issues.
• Ensure high levels of customer satisfaction.

Skills

Fluent in Malay (spoken & written)

Good problem-solving skills

Ability to work under pressure

Education

SPM/STPM/Diploma/Degree in any field

Job description

Customer Service Representative (Financing & Loan Support)

Basic Salary: RM3,000 + Shift Allowance + Utilities Allowance + KPI

Work Mode: Work From Home

Morning: 9am - 6pm

Afternoon: 5pm - 2am

Night: 1am - 9am

Job Description:

Handle customer inquiries promptly and professionally through phone calls and WhatsApp.

Provide accurate and detailed product/service information to customers.

Record, update, and maintain customer details in the system to ensure data accuracy.

Assist in troubleshooting and resolving customer issues, escalating complex cases to the relevant department when necessary.

Ensure high levels of customer satisfaction by delivering timely and effective support.

Requirements:

Fluent in Malay (spoken & written) is preferred to facilitate effective communication with Malay-speaking clients.

Fluent in Chinese (spoken & written) is an advantage to facilitate effective communication with colleagues.

SPM/STPM/Diploma/Degree in any field

Prior experience in customer service, call center, or telesales is an advantage

Able to work under pressure and meet daily targets

Willing to work shift schedules, including weekends and public holidays

Positive attitude and good problem-solving skills

Company Benefits:

Basic salary + Shift Allowance + Fix Allowance