Customer Service Representative- English (Local Malaysian)

TP; Penang; On-site; MYR 24,000 - 36,000; Full time

Job summary

A customer-focused company in Penang is looking for an individual passionate about customer communication. You will engage with customers via various channels, provide insightful responses to inquiries, and support internal teams to ensure customer satisfaction. The ideal candidate has 1-3 years of relevant experience and excellent communication skills, capable of multi-tasking and organizing their workload.

Qualifications

• At least 1 - 3 years of relevant work experience.
• Excellent verbal, written, and interpersonal skills.

Responsibilities

• Communicate with customers via phone, email, and chat.
• Provide knowledgeable answers to questions about product, pricing, and availability.
• Work with internal departments to meet customer's needs.
• Data entry in various platforms.

Skills

Excellent phone etiquette

Verbal communication skills

Written communication skills

Interpersonal skills

Multi-tasking

Organizational skills

Prioritization skills

Job description

Overview

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Qualifications

• At least 1 - 3 years' of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work