Customer Service Representative (Contract 1 year)

Samtec, Inc; Penang; On-site; MYR 30,000 - 45,000; Full time

Job summary

Samtec, Inc in Penang, Malaysia is seeking a Customer Service Representative on a 1-year contract. The role involves resolving customer inquiries and handling order entry while maintaining high service quality standards.

Ideal candidates should have 3-5 years of experience in customer service environments, excellent communication skills, and proficiency in Microsoft Office tools. The position requires the ability to work various shifts to support international customers.

Qualifications

• 3–5 years of experience in a customer service environment.
• Proficient in Microsoft Office suite.
• Excellent written and verbal communication skills.

Responsibilities

• Resolve customer inquiries, issues, and complaints efficiently.
• Collaborate with departments to resolve complex issues.
• Assist with order entry and customer account maintenance.

Skills

Customer service experience

Proficient in Microsoft Outlook

Excellent communication skills

Organizational skills

Time management skills

Strong interpersonal skills

Education

BS in Business or relevant field

Tools

Salesforce

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Customer Service Representative (Contract 1 year)

Essential Functions & Responsibilities:

Resolve customer inquiries, issues, complaints, and concerns efficiently and professionally. Interact with customers via phone rotations, chats, Salesforce cases, and direct emails.

Maintain a high level of urgency and meet or exceed case load processing requirements while maintaining accuracy and service quality standards.

Availability to work any of the following shifts (all ET) to support customers across U.S. time zones: 8–5, 9–6, 10–7, or 11–8.

Collaborate cross-functionally with other departments to resolve complex customer issues and implement win/win solutions.

Complete mainstream pricing requests, including quote renewals, pricing and delivery inquiries, spreadsheet pricing, expedite requests, order maintenance, and account setup requests.

Assist with order entry, EDI unfinished orders, and samples/NCOs, while maintaining excellent quality and meeting case completion expectations.

Handle specialized support tasks, including MOQ overrides, no-charge orders, miscellaneous billings, new customer setups, FSE linking, credit hold management, and other functions as needed to support a world-class customer experience.

Perform routine account maintenance, including updates to company names, physical addresses, and customer-specific flags.

Serve as a backup for the Communications team as needed.

Required Experience:

3–5 years of experience in a customer service environment.

Proficient in Microsoft Outlook, Word, Excel, and PowerPoint.

Excellent written and verbal communication skills.

Excellent organizational and follow-up skills.

Effective time management skills with the ability to manage multiple tasks.

Strong interpersonal skills and ability to work well with a team.

Demonstrated flexibility, innovation, customer service, and ability to create win/win solutions.

Must be able to sit/stand for at least 90 consecutive minutes.

Education:

BS in Business or relevant field is preferred.