Customer Service Representative Cantonese Speaking

Teleperformance; Penang; On-site; MYR 25,000 - 45,000; Full time

Job summary

Join a dynamic and customer-focused team with a renowned industry player in the customer care sector. This role offers the opportunity to utilize your Cantonese language skills while providing exceptional service in a fast-paced environment. You'll be responsible for managing customer inquiries, resolving issues, and ensuring a seamless experience for guests. With a supportive team and a focus on personal development, this position is perfect for individuals who thrive in a collaborative atmosphere and are passionate about customer satisfaction. Enjoy competitive benefits, including a monthly performance bonus and training opportunities.

Benefits

Annual leave

Monthly performance KPI bonus

Training Provided

5 Working Days

Qualifications

• Fluency in Cantonese and excellent communication skills are essential.
• Experience in customer care and the hotel industry is preferred.

Responsibilities

• Handle pre and post reservation inquiries via phone and email.
• Act as a liaison between guests and hotels to resolve complaints.
• Manage relationships with hotels to provide high levels of customer service.

Skills

Cantonese Language Fluency

Communication Skills

Problem-Solving Skills

Customer Service Experience

Patience and Empathy

Education

High School (SPM)

Diploma

Job description

Fewer than 15 applicants. Your chances are good!

• High School (SPM), Diploma and above are required.
• Excellent communication skills in Cantonese language required.
• Problem solving.
• Sense of responsibility.
• Independent and customer friendly.
• Experienced with Customer Care, internet and hotel industry.
• Available for changes in shift schedule on a monthly rotation schedule or as business needs require.
• Handle pre and post reservation inquiries by phone, e-mail and fax.
• Handle customer requests by phone and e-mail.
• Modify, change and/or cancel existing reservations.
• Make outbound calls to hotels/guests to arrangement special requests.
• Act as liaison between guest and hotel to resolve complaints.
• Manage relationships with hotels by providing high levels of customer service and account management support.
• Annual leave
• Monthly performance KPI bonus

Additional Benefits

• 5 Working Days
• Training Provided

Fluency in Traditional Chinese Patience and Empathy Customer Service Experience Communication Skills Problem-Solving Skills Cantonese Cantonese Language Fluency

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