Customer Service Representative (Cantonese Speaker)

GoGoVan; Kuala Lumpur; On-site; MYR 24,000 - 36,000; Full time

Job summary

A leading company in logistics is seeking a friendly Cantonese-speaking Customer Service Representative to support the Hong Kong market. You will engage with customers, resolve issues, and ensure a positive experience. Fresh graduates are encouraged to apply, and opportunities for senior roles are available for experienced candidates.

Qualifications

• Proficient in spoken and written Cantonese, Mandarin, and English.
• Minimum of SPM or Diploma required.

Responsibilities

• Handle customer queries and logistics arrangements via phone and online.
• Resolve customer concerns and maintain professional service.
• Assist Team Leaders in senior positions.

Skills

Cantonese

Mandarin

English

Communication

Problem Solving

Teamwork

Education

SPM

Diploma

Job description

We’re looking for a friendly Cantonese speaking Customer Service Representative to join our team and support the Hong Kong market. You’ll help customers by answering inquiries, resolving issues, and making sure they have a great experience, both over the phone and online. Shift work is required, and fresh graduates are encouraged to apply, we value a positive attitude and a willingness to learn. If you have more experience, we’d be happy to consider you for a senior role.

What You Will Deliver

• Handle customer queries and logistics arrangements via phone and online platforms.
• Resolve customer concerns and complaints with a positive and helpful attitude.
• Maintain professional customer service, creating a great experience for customers.
• Assist Team Leaders in senior positions.
• Participate in shift-based work schedules.

Who You Are

• Proficient in spoken and written Cantonese, Mandarin, and English.
• Minimum of SPM or Diploma.
• Fresh graduates are welcome to apply; prior customer service experience is an advantage but not required.
• Strong communication skills, problem-solving ability, and attention to detail.
• A positive attitude, eagerness to learn, and strong teamwork skills.