Customer Service Representative - Bahasa Melayu and English

Concentrix; Cyberjaya; On-site; MYR 20,000 - 40,000; Full time

Job summary

An established industry player is seeking a customer-focused individual who thrives on communication and problem-solving. In this role, you will engage with customers through various channels, providing them with information and support to enhance their experience. Your excellent English skills and ability to multitask will be crucial as you work closely with internal teams to meet customer needs. This position offers a dynamic environment where your contributions will help turn customers into enthusiastic advocates. If you enjoy helping others and are looking for a rewarding opportunity, this could be the perfect fit for you.

Qualifications

• SPM and above can apply.
• Must have excellent English ability and phone etiquette.

Responsibilities

• Communicate with customers via phone, email, and chat.
• Provide knowledgeable answers about product, pricing, and availability.
• Work with internal departments to meet customer's needs.

Skills

Excellent English ability

Verbal communication

Written communication

Interpersonal skills

Multi-tasking

Organizational skills

Prioritization

Education

SPM (Sijil Pelajaran Malaysia)

Job description

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Qualifications

• SPM and above can apply
• Must have right to work in Malaysia we are not provide visa sponsorship
• Must have excellent English ability
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work