Customer Service Representative

Zuellig Pharma; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

Zuellig Pharma seeks a Customer Service Representative to ensure customer satisfaction by managing inquiries and complaints. The ideal candidate will possess a diploma or degree and experience in customer service. Join a leading healthcare provider and contribute to improving access to healthcare in Asia.

Qualifications

• Minimum 1 year of working experience in related field.
• Knowledge on customer service and supply chain matters is an advantage.

Responsibilities

• Handle and manage customer enquiries, feedbacks and complaints.
• Receive, log, investigate and follow up with complaint dockets.
• Perform and process transactions in SAP accurately.

Skills

Customer service

Problem solving

Communication

Education

Diploma or Bachelor Degree

Job description

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Zuellig Pharma (ZP) is one of the largest healthcare services groups in Asia and our purpose is to make healthcare more accessible.

For over 100 years, we have been the trusted partner for healthcare companies looking to realize opportunities in Asian markets. With our deep-reaching infrastructure and sole focus on healthcare, we offer our clients unparalleled access to all healthcare channels across 13 countries in the region. Our focus is always about combining our market insight with a thorough understanding of your needs to deliver the best solution that connects you to patients. We believe delivering your products is only the first step to capturing the Asian markets. That is why we have continued to invest in developing innovative solutions that expand across Distribution, Clinical Reach, Sales & Marketing, Patient Centered Services, and Community Pharmacies.

Zuellig Pharma is the leading provider of distribution services to manufacturers in the life science industry in the Asia Pacific region. With operations in 13 countries or territories Zuellig Pharma has strong market positions, critical mass, broad geographic coverage and significant potential for continuing growth.

Purpose of the Role:

Act as the first contact point for customers and clients on general enquires and feedbacks to ensure the company goals on customer and client expectation and satisfaction are met with.

Receive, handle and manage inquiries and feedbacks from customer and clients.

What You’ll Do :

Handle and manage customer enquiries, feedbacks and complaints to ensure customer satisfaction is achieved

Receive, log, investigate and follow up with complaint dockets to ensure targeted KPI is met with

Attend to ad hoc urgent matters to ensure the requests are dealt with promptly and managed properly

Perform and process transactions in SAP accurately in a timely manner

Churn out and prepare reports on timely manner

Attend and participate in cross-functional discussions and meetings when needed

What will make you successful:

Must-Have:

Diploma or Bachelor Degree in any related field

Minimum 1 year of working experience in related field

Advantage to Have:

Knowledge on customer service and supply chain matters

We are committed to fostering an inclusive environment where our employees can learn, grow, and achieve shared success.

We champion diversity, equity, and inclusion, ensuring every individual feels valued, respected, and treated fairly.

As a leading multi-market healthcare solutions provider, we empower our employees to gain comprehensive knowledge and expertise in the dynamic healthcare industry across the region.

Enjoy the flexibility to effectively balance your work and personal life while taking charge of your career journey through our empowering growth opportunities.

Our Total Rewards program is designed to support your overall well-being in every aspect.

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What's your expected monthly basic salary? Do you have customer service experience?

Serving the Asian healthcare markets since 1922, Zuellig Pharma is the region’s leading healthcare services provider. Through a broad range of innovative tailored services, the company’s objective is to help healthcare companies capture and realize the full market potential of the fast-growing dynamic healthcare markets in Asia.

The Company provides targeted solutions aimed at meeting the constantly evolving needs of healthcare companies, from distribution of pharmaceuticals, medical devices and clinical trial materials, sales and marketing outsourcing, patient-centered programs to a full range of retail pharmacy services.

With established networks and facilities across 12 Asian countries, and serving over 290,000 doctors, hospitals, pharmacies and clinics, Zuellig Pharma provides healthcare companies with critical market insight, enabling them to keep pace with market expansion, implement best practices, and reach new levels of growth and profitability.

Please write to us to express your interest or you may submit your job application on-line.

Product & Services

Core Business: Distribution of pharmaceutical and healthcare products

Importation (administration only)

Receiving and Warehousing

Inventory Management

Credit management

Invoicing

Pick & pack and delivery to customers

Debt collection

Management information (via ZipOnline) and IT Tools (eg. AsiaRx)

Registration Support

HR Services

Accounting Services

Repackaging & Labelling

Mailing Services

Office Space at Branch Offices

Field Force Management System (FFMS)

Serving the Asian healthcare markets since 1922, Zuellig Pharma is the region’s leading healthcare services provider. Through a broad range of innovative tailored services, the company’s objective is to help healthcare companies capture and realize the full market potential of the fast-growing dynamic healthcare markets in Asia.

The Company provides targeted solutions aimed at meeting the constantly evolving needs of healthcare companies, from distribution of pharmaceuticals, medical devices and clinical trial materials, sales and marketing outsourcing, patient-centered programs to a full range of retail pharmacy services.

With established networks and facilities across 12 Asian countries, and serving over 290,000 doctors, hospitals, pharmacies and clinics, Zuellig Pharma provides healthcare companies with critical market insight, enabling them to keep pace with market expansion, implement best practices, and reach new levels of growth and profitability.

Please write to us to express your interest or you may submit your job application on-line.

Product & Services

Core Business: Distribution of pharmaceutical and healthcare products

Importation (administration only)

Receiving and Warehousing

Inventory Management

Credit management

Invoicing

Pick & pack and delivery to customers

Debt collection

Management information (via ZipOnline) and IT Tools (eg. AsiaRx)

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What can I earn as a Customer Service Representative