Customer Service Representative

Calerie Health Sdn Bhd; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

Calerie Health Sdn Bhd is looking for a dedicated Customer Service Representative to enhance customer satisfaction through effective communication. This entry-level role offers comprehensive training for fresh graduates, focusing on delivering outstanding support via multiple channels. Candidates fluent in English, Bahasa Malaysia, and Mandarin will excel in this dynamic team.

Benefits

Performance-based annual bonus

Monthly free product

Full statutory benefits

Qualifications

• Minimum qualification: Diploma in any field.
• Strong multitasking, communication, and problem-solving skills.
• Proficiency in English, Bahasa Malaysia, and Mandarin is essential.

Responsibilities

• Provide exceptional customer support through calls, emails, and online communication.
• Respond to inquiries, resolve complaints, and handle requests professionally.
• Support general administrative tasks in the office when needed.

Skills

Multitasking

Communication

Interpersonal skills

Problem-solving

Education

Diploma in any field

Tools

Microsoft Office

Job description

Customer Service Representative (Entry-Level)

Location:

Employment Type:

Full-Time

Job Description:

We are seeking a dedicated and service-oriented Customer Service Representative to join our team in Kuala Lumpur. You will play a key role in supporting our customers through phone, email, and online platforms. Whether you’re just starting your career or bringing prior experience, we welcome motivated individuals who are passionate about delivering excellent service.

Key Responsibilities:

* Provide exceptional customer support through calls, emails, and online communication channels

* Respond to inquiries, resolve complaints, and handle requests in a professional and timely manner

* Accurately provide information regarding products, services, and company policies

* Maintain and update customer records

* Support general administrative tasks in the office when needed

Job Requirements:

* Minimum qualification: Diploma in any field

* Fresh graduates/interns are encouraged to apply (training provided)

* Strong multitasking, communication, interpersonal, and problem-solving skills

* Positive, proactive, and responsible work attitude

* Proficiency in English, Bahasa Malaysia, and Mandarin to effectively communicate with Mandarin-speaking clients (spoken and written); Cantonese is an added advantage

* Basic skills in Microsoft Office (Word, Excel, PowerPoint)

Working Hours:

*Monday to Friday, 10:00 AM – 7:00 PM

*Saturdays (as needed): 12:00 PM – 5:00 PM, up to 1–2 times monthly on rotation

* Salary: RM2,800 – RM3,500 (depending on experience and level)

* Performance-based annual bonus and salary increment

* Full statutory benefits: EPF, SOCSO, and EIS

* Employee perks program: including monthly free product

About Calerie

At Calerie, we aspire to build better nutritional products and promote the health and well-being of individuals. We believe that health begins from within, at the cellular level. Rather than targeting what’s on the surface, our products act directly at the source of your overall health. After years of research and exploration, we have selected hundreds of essential ingredients from nature that will meet each customer’s daily nutrition needs. We formulate our product with a plant-driven mentality. We choose Non-GMO, Non-Artificial colors and flavors to design our formulation. We are excited to share our story and offerings with you to help you achieve your goal of wellness.

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What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a customer services representative? Which of the following languages are you fluent in? Do you have customer service experience? How would you rate your English language skills? Which of the following Microsoft Office products are you experienced with?

What can I earn as a Customer Service Representative