Customer Service Representative

PAJAK; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading company in the pawn industry is seeking a customer service representative. The role involves responding to customer inquiries, assisting with administrative tasks, and handling social media engagements. Fresh graduates are welcome to apply, offering an opportunity for career advancement in a supportive environment. Benefits include EPF, EIS, medical allowances, and a friendly work atmosphere.

Benefits

EPF + EIS + Socso

Monthly Allowance

Medical Allowance

Yearly Bonus

Yearly Increment

Career advancement opportunity

Qualifications

• Ability to communicate in Mandarin, English, and Bahasa Malaysia.
• Possess good telephone etiquette with a pleasant voice.
• Knowledge in handling basic computer operations.

Responsibilities

• Respond to customer messages and provide solutions.
• Assist valuer with administrative tasks, including billing.
• Follow up with clients and update their tickets.

Skills

Communication

Telephone Etiquette

Social Media Savvy

Education

Fresh Graduate

Tools

Microsoft Excel

Microsoft Word

Job description

Job Responsibility

• Effectively responding to new / existing customers' messages on time and provide sound solutions.
• To answer calls from company fixed line and handphone.
• To assist valuer to perform administrative works (billing & handling of cash).
• To follow up with clients who remit interest online and update their tickets on time.
• Handle social media enquiries.
  
  

Job Requirements

• With or without experience is fine, welcome fresh graduate.
• Ability to communicate effectively with people in Mandarin, English, and Bahasa Malaysia.
• Possess good telephone etiquette with a smiley voice.
• Knowledge in handling basic computer (Microsoft Excel/Word etc).
• Social Media savvy (Facebook / Instagram / Tiktok / XiaoHongShu, etc.).
• Location: WGD Pawn Shop, Taman Putra, Ampang
• Working Hours: 8:30am - 6:00pm
  
  

Job Benefits

• EPF + EIS + Socso
• Monthly Allowance, Medical Allowance, Yearly Bonus, Yearly Increment
• Sharp working hours, there will be no overtime
• Career advancement opportunity (to learn valuation skill / social media specialist)