Customer Service Representative

Dexian Asia Pacific; Penang; On-site; MYR 25,000 - 30,000; Full time

Job summary

A leading service support company in Penang is seeking a Customer Service Support Specialist to assist with APAC region operations. The ideal candidate must be bilingual in English and Chinese, and a recent graduate is preferred. Responsibilities include supporting service desk functions, managing inquiries, and maintaining partner information. Applicants should be willing to work shifts and must be able to multitask effectively. This is a 12-month contract position with potential for extension.

Benefits

Shift allowance

Public holiday allowance

Qualifications

• Excellent communication skills in English and Chinese.
• Ability to work in shifts and be part of a team.
• Good customer service orientation and multitasking skills.

Responsibilities

• Support APAC region Service Desk functions.
• Provide exceptional customer service via multiple channels.
• Serve as the liaison between customer and company.

Skills

Customer service

Bilingual (English and Chinese)

Multitasking

Education

Bachelor's degree in a related field

Tools

Microsoft Excel

Job description

The Job Description (JD) as per below:

• Support APAC region Service Desk functions which includes but not limited to Marketing and Channel support, Learning Management System, Repair RMA ,Contract Administration, Delivered Quality (out of box management)
• Support requests from external and internal for portal engagement, order shipment issue, training account issue, contract administration
• Consistently provide exceptional customer service via phone, mail, internet, and online chat with customer.
• Meet and exceed the company’s service standards on a consistent basis.
• Provides superior customer service that is consistent with the company’s standards and expectations.
• Strives to achieve department and company goals & objectives in service, pre-sales and Channel Support.
• Serves as the principal liaison between the customer/Partner and the company.
• Acquire and maintain product knowledge to enhance customer’s enquiry experience and create additional sales opportunities by promoting appropriate items to customers.
• Answer inquiries about the company, products, partners information etc. thoroughly and in a timely manner.
• Maintain Partner contact information and assist partner accessing required information
• Consistently follow established customer service and operational procedures.
• Cross train with other department members for maximum flexibility.
• Performs all other duties as assigned
• Able to work on shift if required and team work is required.

Additional Information:

• 12 months contract (possible to extend, subject to performance)
• Looking for candidate who can communicate and write in English and Chinese
• Candidate who can speak, read & write Chinese as need to support China customers (Mandatory)
• Minimum education background: Bachelor degree in related field - Looking for fresh graduate or maximum 2 years experiences candidate. Not a senior role.
• Position entitle for shift allowance and PH allowance Shift pattern: 6am-3pm (Earliest shift) 11am - 8pm (Latest shift)
• Follow Malaysia Public Holiday
• Open to fresh graduates
• Prefer candidate to be on site in Penang to support
• No specific systems or software experience required under this position, but good to have if the candidate knows more about Microsoft Excel.
• Looking for candidate who is able to multitask.