Customer Service Representative

Collabera; Penang; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading tech company in Malaysia, Penang is looking for a highly motivated individual to manage and prioritize inbound inquiries. Responsibilities include utilizing CRM tools and collaborating with the sales team. Ideal candidates should be fluent in English and possess strong critical thinking. Prior experience in sales development is preferred. This role is fast-paced and requires excellent multi-tasking abilities.

Qualifications

• Fluency in English; proficiency in any second language is preferable.
• Ability to work in a fast-paced, quick-changing environment.
• Strong critical thinking and contextual awareness.
• Previous experience in sales or sales development roles.
• Highly motivated and goal oriented, with a hunter mentality.
• Ability to multi-task and manage multiple priorities.

Responsibilities

• Manage and prioritize inbound inquiries from calls, chats, and form requests.
• Utilize CRM operations and sales enablement tools like Salesloft to track and manage leads.
• Measure and analyze conversion rates and time of first touch to ensure efficiency.
• Transition from actioning inbound leads to actioning inbound signals effectively.
• Follow up on inquiries from the channels to maximize opportunity conversions.
• Identify and manage non-sales inquiries and hand them off to the relevant teams.
• Conduct account research and use directional questions and other sales methodologies to drive conversations and engagements.
• Collaborate with the sales team to ensure smooth handoff of qualified leads.
• Contribute to the development of best-in-class practices for lead management.

Skills

Fluency in English

Critical thinking

Ability to multi-task

Tools

Salesloft

Job description

Responsibilities-

1. Manage and prioritize inbound inquiries from calls, chats, and form requests.
2. Utilize CRM operations and sales enablement tools like Salesloft to track and manage leads.
3. Measure and analyze conversion rates and time of first touch to ensure efficiency.
4. Transition from actioning inbound leads to actioning inbound signals effectively.
5. Follow up on inquiries from the channels to maximize opportunity conversions.
6. Identify and manage non-sales inquiries and hand them off to the relevant teams.
7. Conduct account research and use directional questions and other sales methodologies to drive conversations and engagements.
8. Collaborate with the sales team to ensure smooth handoff of qualified leads.
9. Contribute to the development of best-in-class practices for lead management.

Minimum requirements-

1. Fluency in English; proficiency in any second language is preferable.
2. Ability to work in a fast-paced, quick-changing environment.
3. Strong critical thinking and contextual awareness.
4. Previous experience in sales or sales development roles.
5. Highly motivated and goal oriented, with a hunter mentality.
6. Ability to multi-task and manage multiple priorities.