Customer Service Representative

Ascendion; Penang; On-site; MYR 24,000 - 36,000; Full time

Job summary

A leading company in the APAC region is seeking a dedicated service desk support representative based in Penang. The role involves providing outstanding customer service while managing various requests from stakeholders. Ideal candidates will be bilingual in English and Chinese, with a strong service orientation and relevant academic background. This position requires collaboration and adaptability in a dynamic environment.

Qualifications

• Proficiency in English and Chinese (spoken and written) required.
• Bachelor's degree preferred; open to fresh graduates or candidates with up to 2 years of experience.

Responsibilities

• Support APAC region Service Desk functions and customer service interactions.
• Act as a liaison between customers/partners and the company.
• Respond to inquiries promptly regarding company, products, and partner information.

Skills

Proficiency in English

Proficiency in Chinese

Customer Service

Education

Bachelor's degree in a related field

Job description

Shift patterns: 6am-3pm (earliest shift) to 11am-8pm (latest shift).

Job Description:

• Support APAC region Service Desk functions including Marketing and Channel support, Learning Management System, Repair RMA, Contract Administration, and Delivered Quality (out of box management).
• Handle requests from external and internal stakeholders related to portal engagement, order shipment issues, training account problems, and contract administration.
• Provide exceptional customer service via phone, email, internet, and online chat.
• Consistently meet or exceed company service standards.
• Act as the principal liaison between customers/partners and the company.
• Acquire and maintain product knowledge to enhance customer interaction and identify sales opportunities.
• Respond to inquiries promptly and comprehensively regarding company, products, and partner information.
• Maintain partner contact information and assist partners in accessing required information within Motorola.
• Adhere to established customer service and operational procedures.
• Cross-train with other team members for flexibility and coverage.
• Perform other duties as assigned.
• Able to work shifts as required; teamwork is essential.

Additional Information:

• Proficiency in English and Chinese (spoken and written) required.
• Bachelor's degree in a related field preferred; open to fresh graduates or candidates with up to 2 years of experience.
• Based in Penang; onsite support preferred to assist China customers and follow Malaysia Public Holidays.