Customer Service Representative

Select how often (in days) to receive an alert:

Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. We strive to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance – a culture where accountability is clear and aligned, and where we reward business outcomes and impact. That culture guides everything we do, including how we partner with our customers and suppliers, how we attract and retain top talent, and how we create and deliver value for our stakeholders. In 2024, Sealed Air generated $5.4 billion in revenue and had approximately 16,400 employees distributing products and services to 117 countries/territories around the world. To learn more, visit www.sealedair.com.

Responsibilities

• Receive new sales orders and ensure all information on the orders is adequate and properly signed-off.
• Create sales orders in the system (SAP) upon receipt of the orders from customers.
• Follow up closely with shipping liners and forwarding agents on shipping schedules.
• Acknowledge to customers on shipment schedules.
• Work closely with Planning Executive/Production Planner and immediate supervisor on stock availability and production schedules.
• Book shipping with shipping liners/forwarding agents (based on priority of the liners against destinations) and follow up closely on booking confirmations.
• Advise customers on any changes related to booking confirmations and goods readiness.
• Continuously check item availability for warehouse personnel to create deliveries.
• Follow up with sales offices on acknowledgements and maintain all records on acknowledgements.
• Review and acknowledge all order changes and revisions. Follow up with sales office to receive revised purchase orders (P.O.).
• Liaise with customers on any requests for Kuantan product information.
• Continuously update Kuantan status with information on customer orders – date received, ex-work, RETA, volume, and value.
• Work closely with Planning Executive/Production Planner and immediate supervisor upon changes or revisions of purchase orders.
• Liaise with relevant departments on any requests made by customers related to products manufactured in Kuantan Plant.
• Create invoices for Finished Goods shipments and verify product/quantity/price tally with P.O. received from customers.
• Process customer requests for new materials creation for finished goods upon request from customers.
• Verify all export freight invoices weekly.
• Monitor lead-time measurement reports weekly.
• Monitor non-manufacturing customer complaints (service/documents issues) weekly.
• Update forwarders/liners on their weekly performance reports.
• Monitor orders meeting ETA dates weekly.
• Update rolling forecasts from customers monthly.
• Assist in any activities requested by supervisor as deemed necessary.

Qualifications

• Fresh Graduate in any discipline or a diploma holder with at least 3 years working experience.
• Computer literate with good communication skills.
• SAP knowledge is an advantage.

Personal Attributes

• Good interpersonal skills.
• Able to empathize with others/customers.
• Good negotiation skills.
• A team player.

Requisition id: 51189

Relocation: No

Sealed Air is committed to attracting, selecting, and developing talent that reflects the diversity of the communities and customers we serve. We take pride in our selection process to identify, infuse, and grow talent to align with our culture, values, and norms. Sealed Air prioritizes talent development, fostering a culture of continuous growth and career progression. The company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state, and local laws.

*Please be cautious of fraudulent recruiting efforts using the Sealed Air name or logo. Sealed Air will never request private information during the application process, such as a Driver's License or Social Security Number. If you have any concerns about information received from Sealed Air during the application process, please reach out to us directly at globalta@sealedair.com.

Why Work at Sealed Air?

It is our responsibility to leverage what we have to affect positive and meaningful change for our communities and planet using Sealed Air’s global resources and expertise.

Corporate sustainability. It’s about improving the lives of people around the world by addressing pressing needs in the communities where we and our customers operate.

Customer Success. Meeting our customers' needs. At Sealed Air it’s more than a goal, it’s an integral part of our business practices, our innovative solutions, and our values.

Leaving our communities better than we found them through dedication of time, talent, and resources.