Customer Service Representative

Tribe Business Services Sdn Bhd; Kuala Lumpur; Remote; MYR 30,000 - 60,000; Full time

Job summary

An innovative company is seeking dedicated individuals to join their customer service team. This role offers the chance to deliver exceptional service while working from the comfort of your home. Candidates will engage with customers through live chat and email, ensuring their needs are met with professionalism. With a focus on advancement, this organization promotes from within, providing opportunities for growth. If you have a passion for customer service and are fluent in Mandarin and English, this is the perfect opportunity to thrive in a supportive environment.

Benefits

Attendance Bonus

Medical Benefits

Paid Training

Advancement Opportunities

Qualifications

• Excellent verbal and written communication skills in Mandarin and English.
• Experience in customer service and familiarity with multiple platforms.

Responsibilities

• Deliver exceptional service and solutions to customers.
• Provide support to customers and work with leading technologies.

Skills

Mandarin

English Communication

Customer Service

Live Chat Experience

Multi-platform Navigation

Education

High School Diploma

Tools

Microsoft Office

Job description

Job Responsibilities

• Deliver exceptional service and solutions to customers
• Provide support background support to our customers
• Work with leading technologies and systems while having a dedicated team of leaders and peers to support you each and every day

Job Requirements

• Mandarin speaker preferred
• Excellent verbal and written Mandarin and English communication skills; candidates will complete a language test to assess fluency
• Ability to communicate in written professional English
• Experience in live chat and email reply is fundamental
• The ability to navigate several computer platforms simultaneously
• Familiarity with Microsoft Office tools
• Experience in customer service and/or call center
• High school diploma or equivalent
• Mobile Gaming Experience: 1 year (Required)

Job Benefits

• Attendance bonus
• 100% Work from home
• Medical benefits
• Paid training
• Advancement opportunities – 80% of our frontline leaders have been promoted from within