Customer Service Representative

Randstad (Schweiz) AG; Kuala Lumpur; On-site; MYR 30,000 - 50,000; Full time

Job summary

An established industry player is looking for a dedicated Customer Service Representative to enhance client interactions in Kuala Lumpur. This role involves responding to customer inquiries through various channels, maintaining accurate records, and resolving issues efficiently to ensure customer satisfaction. The ideal candidate will possess excellent communication skills, a customer-centric approach, and the ability to thrive in a fast-paced environment. Join a team that values collaboration and continuous improvement, making a real impact on customer experiences and driving service quality forward.

Qualifications

• Excellent verbal and written communication skills are essential.
• Previous experience in customer service or related field is preferred.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Collaborate with team members to improve processes and service quality.

Skills

Verbal Communication

Written Communication

Problem-Solving

Customer Service

Computer Proficiency

Education

High School Diploma

Bachelor's Degree (Preferred)

Tools

Customer Relationship Management (CRM) Software

Microsoft Office Suite

Job description

We are seeking a dedicated and customer-oriented Customer Service Representative to join our team in Kuala Lumpur. The ideal candidate will excel in providing exceptional service, resolving customer inquiries, and ensuring a positive experience for all clients.

What You'll Do:
Respond to customer inquiries via phone, email, and chat
Maintain accurate records of customer interactions and transactions
Resolve issues efficiently while ensuring customer satisfaction
Provide product information and support to enhance the customer experience
Collaborate with team members to improve processes and service quality
Stay updated on company products and services to assist customers better

What We’re Looking For:
Excellent verbal and written communication skills
Strong problem-solving abilities with a customer-centric approach
Ability to work effectively in a fast-paced environment
Previous experience in customer service or related field is preferred
Proficient in using computer systems and software applications

Ready to make an impact? Apply now and let’s grow together!