Customer Service Representative

Owndays Malaysia; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading fast fashion eyewear brand in Malaysia seeks a Customer Service Representative with strong communication skills in English, Malay, and Mandarin. This role involves managing customer inquiries and feedback to enhance satisfaction, alongside analyzing customer reviews for continuous improvement. Candidates should possess a diploma in a relevant field and prior customer service experience is highly desirable.

Benefits

Annual Leave 10 days + 1 additional day for every complete year of service

Loyalty allowance +RM100 every year for 1-10 years

AWS 1 month bonus after one year of service

Complimentary spectacle each year for full time staff

Open to fresh graduates

Qualifications

• Proficiency in English, Malay, and Mandarin required.
• Prior experience in customer service preferred.
• Strong service-oriented mindset and willingness to learn.

Responsibilities

• Respond to customer inquiries via phone and social media.
• Manage customer feedback and complaints.
• Analyze customer reviews and present insights.
• Thrive in high-pressure environments.

Skills

Communication

Customer Service

Adaptability

Education

Diploma in a relevant field

Tools

MS Office suite

Job description

1. Respond to customer inquiries and provide detailed product information via phone and various social media platforms utilized by the company.

2. Manage customer feedback and complaints, ensuring timely resolution and follow-up to enhance customer satisfaction.

3. Analyze weekly and monthly customer reviews, compile comprehensive reports, and present summarized insights to relevant departments to facilitate continuous improvement.

4. Demonstrate strong communication skills in English, Mandarin, and Malay, adept at maintaining brand integrity even under pressure, with a knack for effective and engaging communication.

5. Thrive in a high-pressure environment and able to perform effectively under demanding conditions.

Working Hours: Weekdays (Monday - Friday, 9:30am - 6.30pm)

OT *1.5 ( Able to work Over time if needed )

Requirements:

1. Diploma in a relevant field
2. Proficiency in English, Malay and Mandarin is a must (as the role requires candidate to liaise with our mandarin speaking customers)
3. Capable of performing effectively under pressure
4. Prior experience in customer service is highly desirable
5. Experience in sales and service roles preferred
6. Possesses a strong service-oriented mindset
7. Demonstrates a willingness to learn and adapt to diverse environments
8. Proficient in the use of MS Office suite

- Loyalty allowance +RM100 every year complete full service 1 year up to 10 years.

- Annual Leave 10 days +1 day in every year complete full service 1 year up to 20 days.

- AWS 1 month when complete one year service.

- Complimentary Spectacle each year for full time staff.

- Open to fresh graduates candidates.

Welcome to JOIN us!!

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

What's your expected monthly basic salary? Which of the following statements best describes your right to work in Malaysia? Which of the following types of qualifications do you have? How many years' experience do you have as a customer services representative? Which of the following languages are you fluent in? Do you have customer service experience? Which of the following Microsoft Office products are you experienced with? How much notice are you required to give your current employer?

Retail & Consumer Products 101-1,000 employees

OWNDAYS - The Leading Fast Fashion Eyewear Brand From JAPAN with over 500 stores including Japan, Singapore, Taiwan, Hong Kong, Australia, Thailand, Philippines, Vietnam, Indonesia, Cambodia, India and United Arab Emirates.

Our store offers over 1,500 pairs of eyewear starting from RM238 All-In-One-Price (including 1.60 Quality High-index Aspheric UV400 Anti-reflection coating prescription lenses) with glasses ready in 20 minutes fast delivery service. We also offer the most comprehensive Global After-Sales Service in the optical industry so our customers can enjoy OWNDAYS glasses worry-free.

OWNDAYS - The Leading Fast Fashion Eyewear Brand From JAPAN with over 500 stores including Japan, Singapore, Taiwan, Hong Kong, Australia, Thailand, Philippines, Vietnam, Indonesia, Cambodia, India and United Arab Emirates.

Our store offers over 1,500 pairs of eyewear starting from RM238 All-In-One-Price (including 1.60 Quality High-index Aspheric UV400 Anti-reflection coating prescription lenses) with glasses ready in 20 minutes fast delivery service. We also offer the most comprehensive Global After-Sales Service in the optical industry so our customers can enjoy OWNDAYS glasses worry-free.

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What can I earn as a Customer Service Representative