Customer Service Representative

Tribe Business Services Sdn Bhd; Kuala Lumpur; Remote; MYR 20,000 - 100,000; Full time

Job summary

A dynamic company seeks a talented customer service representative to provide exceptional service and solutions. Proficiency in Mandarin and English is preferred, along with experience in customer service or call centers. This role offers 100% work from home, attendance bonuses, and opportunities for advancement, ensuring a rewarding work atmosphere.

Benefits

Attendance bonus

100% Work from home

Medical benefits

Paid training

Advancement opportunities

Qualifications

• Candidates must have proficiency in Mandarin and English.
• 1 year of mobile gaming experience is required.
• Experience in customer service or call center environments.

Responsibilities

• Deliver exceptional service and solutions to customers.
• Provide background support to customers.
• Work with leading technologies in a dedicated team environment.

Skills

Mandarin speaker preferred

Excellent Mandarin and English communication skills

Ability to navigate multiple computer platforms

Customer service experience

Experience in live chat and email reply

Education

High school diploma or equivalent

Tools

Microsoft Office tools

Job description

Job Responsibility

• Deliver exceptional service and solutions to customers
• Providing support background support to our customers
• Work with leading technologies and systems while having a dedicated team of leaders and peers to support you each and every day
  
  

Job Requirements

• Mandarin speaker preferred
• Excellent verbal and written Mandarin and English communication skills; candidates will complete a language test to assess fluency
• Ability to communicate in written professional English
• Experience in live chat and email reply is fundamental
• The ability to navigate in several computer platforms simultaneously
• Familiarity with Microsoft Office tools
• Experience in customer service and/or call center
• High school diploma or equivalent
• Mobile Gaming Experience: 1 year (Required)
  
  

Job Benefits

• Attendance bonus
• 100% Work from home
• Medical benefits
• Paid training
• Advancement opportunities â 80% of our frontline leaders have been promoted from within