Customer Service Representative

GoGoVan; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

An established industry player is on the lookout for a dedicated Customer Service Representative to enhance customer experiences and provide logistical support. In this role, you will engage with customers through both phone and online platforms, addressing inquiries and resolving concerns with a positive attitude. Ideal candidates will possess strong communication skills and a keen attention to detail, ensuring every customer interaction is professional and helpful. This position offers a fantastic opportunity for fresh graduates as well as those seeking to advance in their customer service careers, with potential leadership roles for experienced individuals. Join a dynamic team and make a difference in customer service!

Qualifications

• Minimum of SPM or Diploma required.
• At least one year of customer service experience preferred.

Responsibilities

• Handle customer queries and logistics via phone and online.
• Resolve customer concerns with a positive attitude.

Skills

Communication Skills

Problem-Solving Ability

Teamwork Skills

Attention to Detail

Work Ethic

Education

SPM

Diploma

Job description

We are seeking a dedicated Customer Service Representative to provide logistical support and handle customer inquiries. You will be responsible for responding to customer concerns, managing complaints, and ensuring a positive service experience. The role includes both phone and online communication, with potential leadership opportunities for those with more experience. Shift duty is required.

What You Will Deliver

• Handle customer queries and logistics arrangements via phone and online platforms.
• Resolve customer concerns and complaints with a positive and helpful attitude.
• Maintain professional customer service, creating a great experience for customers.
• Assist Team Leaders in senior positions.
• Participate in shift-based work schedules.

Who You Are

• Minimum of SPM or Diploma.
• At least one year of customer service experience is preferred (Fresh graduates are welcome to apply).
• Strong communication skills, problem-solving ability, and work ethic.
• Attention to detail and eagerness to learn.
• Positive attitude and teamwork skills.
• Proficiency in written and spoken English.
• Senior roles will be considered for candidates with more experience.