Customer Service Representative

Hilti (Canada) Corporation; Kuala Lumpur; On-site; MYR 36,000 - 54,000; Full time

Job summary

A leading construction solutions provider in Kuala Lumpur is seeking a Customer Service Representative. The role involves providing technical advice and customer service to meet sales targets. Candidates should have a degree in Business and be proficient in English and Malay. The ideal candidate will exhibit strong communication skills and a team-oriented mindset, ready to thrive in a dynamic environment.

Benefits

Ongoing training

Autonomy and camaraderie

Development and career opportunities

Qualifications

• Degree in Business or related discipline.
• High proficiency in English & Malay.
• Team playing skills with strong customer orientation.

Responsibilities

• Provide technical expertise and customer service.
• Promote sales in cooperation with sales channels.

Skills

High proficiency in English

High proficiency in Malay

Team playing skills

Strong communication skills

Presentation skills

Self-motivation

Education

Degree in Business or related discipline

Job description

What's the Role?

We are looking for a high caliber candidate with strong business acumen to unleash your high potential, starting as Customer Service Representative. Our people come from different backgrounds with a shared dedication to high performance and consistent results.

What does the role involve?

The purpose of the role is to achieve profitable sales by providing timely and appropriate customer service and technical expertise in response to customer's needs to ensure the successful achievement of the company's objectives and growth. The role involves providing information and technical advice via telephone or e-mail on products and applications. The job holder needs to actively promote sales in cooperation with other sales channels.

Scope: Anchor job in Customer Service for Inbound, Outbound, and Customer Care Handling in an MO or Region.

What you need is:

• Degree in Business or related discipline
• High proficiency in English & Malay
• Team playing skills with strong customer orientation
• Strong communication and presentation skills
• Self-motivation, highly energetic, outgoing character and willingness to explore self-potential in different area
• High ambition and potential to develop your long term career at Hilti

Why should you apply?

We have an excellent mix of people, which we believe makes for a more vibrant, more innovative, more productive team. So, if you’ve never worked in construction, that’s fine with us. Success at Hilti is down to teamwork and ability, regardless of your background.

What do we offer?

We’ll give you everything you need to excel in your role, including ongoing training and lots of responsibilities from the start. You’ll enjoy a rare combination of autonomy and camaraderie, as you’ll manage your own diary while being part of a friendly team. We’ll trust you to do whatever it takes to deliver outstanding results. Go the extra mile and we’ll reward you with development and career opportunities as soon as you’re ready for the next challenge.