Customer Service Representative

Hilti (Canada) Corporation; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading company in construction solutions is seeking a Customer Service Representative in Kuala Lumpur. You will leverage your business acumen to provide exceptional customer service and technical expertise, driving profitable sales and achieving company objectives. If you're self-motivated and ambitious, this is your chance to grow in a vibrant team environment with ongoing training and development opportunities.

Benefits

Ongoing training

Career development opportunities

Autonomy in managing your own diary

Friendly team environment

Qualifications

• Degree in Business or a related field.
• High proficiency in English & Malay.
• Strong communication and teamwork skills.

Responsibilities

• Achieve profitable sales by providing customer service and technical expertise.
• Promote sales in cooperation with other sales channels.
• Handle inbound and outbound customer care.

Skills

Communication

Teamwork

Customer Orientation

Self-motivation

Presentation Skills

Education

Degree in Business or related discipline

Job description

What's the Role?

We are looking for a high-caliber candidate with strong business acumen to unleash your potential, starting as a Customer Service Representative. Our people come from diverse backgrounds with a shared dedication to high performance and consistent results.

What does the role involve?

The purpose of the role is to achieve profitable sales by providing timely and appropriate customer service and technical expertise in response to customer needs, ensuring the successful achievement of the company's objectives and growth. The role involves providing information and technical advice via telephone or email on products and applications. The job holder needs to actively promote sales in cooperation with other sales channels.

Scope: Anchor role in Customer Service for inbound, outbound, and customer care handling in an MO or region.

What you need is:

• Degree in Business or related discipline
• High proficiency in English & Malay
• Team playing skills with strong customer orientation
• Strong communication and presentation skills
• Self-motivation, highly energetic, outgoing character, and willingness to explore potential in different areas
• High ambition and potential to develop your long-term career at Hilti

Why should you apply?

We have an excellent mix of people, which makes for a more vibrant, innovative, and productive team. Success at Hilti depends on teamwork and ability, regardless of your background, even if you’ve never worked in construction before.

What do we offer?

We’ll provide everything you need to excel in your role, including ongoing training and responsibilities from the start. You’ll enjoy a mix of autonomy and camaraderie, managing your own diary while being part of a friendly team. We trust you to deliver outstanding results. Going the extra mile will be rewarded with development and career opportunities as you prepare for the next challenge.