Customer Service Representative

Kuala Lumpur, Malaysia; Kuala Lumpur; On-site; MYR 24,000 - 36,000; Full time

Job summary

A leading bank in Asia is seeking a customer service representative to deliver 24-hour support, handle complaints, and educate clients about bank services. Candidates must have a diploma and at least 2 years of experience, or be fresh graduates with a positive attitude. Strong communication skills are essential, along with the ability to work in a dynamic environment.

Qualifications

• At least a recognized Diploma with minimum 2 years' experience.
• Ability to work on rotational shifts including weekends and public holidays.
• Fresh graduates are welcome to apply.

Responsibilities

• Deliver 24 hour one-stop customer service.
• Handle and resolve customer complaints proficiently.
• Educate the customer about the Bank's products and services.

Skills

Customer service

Communication skills

Problem-solving

Team player

Attention to detail

Education

Recognized Diploma

Job description

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. We are guided by our values — Honorable, Enterprising, United and Committed — and strive to do what is right, build for the future, work as one team and pursue long-term success.

Job Description

Key Responsibilities

• Deliver 24 hour one-stop customer service.
• Ensure the highest standard of service delivery on personalized phone services to customers.
• Provide prompt and accurate answers, alternatives or solutions to customers with their best interests at heart.
• Handle and resolve customer complaints proficiently.
• Display a high level of quality and professionalism when dealing with customers.
• Assign or act on any required customer follow-up in accordance with Call Centre guidelines.
• Educate the customer about the Bank's products and services and direct them toward available resources for self-help.
• Enter customer data and other relevant information into the relevant systems (as required) completely and accurately.
• Maintain high integrity in delivery of honest value in every interaction and in our conduct with customers.
• Maintain confidentiality of the Bank's customers and data.
• Proactively identify, research and gather feedback from customers to improve and enhance the customer experience.

Key Requirements

• At least a recognized Diploma with minimum 2 years' experience. (SPM / STPM or equivalent certificate holders with at least 5 years of work experience may be considered).
• Ability to work on rotational shifts including weekends and Public Holidays to support 24x7 Call Centre service operations.
• Fresh graduates are welcome to apply.
• Experience in Call Centre, Banking or Customer Service environment is an advantage.
• Possess a positive mindset with a "CAN-DO" attitude and passion to deliver quality customer service.
• Possess a pleasant voice and good telephone etiquette.
• Resourceful, proactive, attentive to details and a good team player.
• Possess good communication skills (verbal and written English).

Additional Requirements

• Be a Part of the UOB Family
• UOB is an equal opportunity employer. UOB does not discriminate on the basis of age, race, gender, color, religion, sexual orientation, disability, or other non-merit factors. All employment decisions are based on business needs, job requirements and qualifications.
• If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a difference.

Affirmation

United Overseas Bank Limited (UOB) is a leading bank with a global network of branches and offices in 19 countries and territories. This posting reflects current opportunities and may be subject to change.