Customer Service Representative

AECO Technologies (M); Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading company in customer service technology is seeking a dedicated Customer Service Representative. The role involves diagnosing and troubleshooting customer issues, managing warranty claims, and ensuring excellent customer interactions through various channels. Ideal candidates will have strong communication skills, the ability to work independently, and a basic interest in electronic devices.

Benefits

Company Dinner

Company Trip

Medical Panel

Qualifications

• Minimum 1 year of experience in customer service or related support role.
• Ability to work independently and manage multiple tasks efficiently.

Responsibilities

• Perform diagnostics and troubleshoot issues on customer service sets.
• Manage warranty claims and handle the Return Merchandise Authorization (RMA) process.
• Assist and respond to customer inquiries in a timely manner.

Skills

Communication

Interpersonal skills

Problem-solving

Logical thinking

Stress tolerance

Technical knowledge

Job description

Fewer than 20 applicants. You still have a chance!

• Minimum 1 year of working experience in customer service or a related support role.

• Good communication and interpersonal skills to interact with customers in a professional and empathetic manner.

• Effective problem-solving abilities to address customer concerns and find suitable solutions quickly.

• Logical thinking skills and good stress tolerance.

• Basic technical knowledge or interest in electronic devices is an added advantage.

• Able to work independently and manage multiple tasks efficiently.

• Perform diagnostics, analyse and troubleshoot issues on all customer service sets.

• Coordinate with manufacturers or regional support teams to resolve technical concerns and escalate product issues when necessary.

• Manage warranty claims and handle the full Return Merchandise Authorization (RMA) process, including submissions, packing, documenting and tracking.

• Issue service and repair invoices, and ensure customer payments are properly received/recorded.

• Reconcile service-related inventory and buffer stock reports with internal records.

• Assist and respond to customer inquiries through walk-ins, messaging platforms, and email in a timely and professional manner.

• Monitor, record, and follow up on device repairs, returns, and replacements as part of after-sales support.

• Company Dinner
• Company Trip
• Medical Panel

Additional Benefits

• 5 Working Days

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