Customer Service Representative

Two95 International Inc.; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A recruitment firm in Kuala Lumpur is hiring Customer Service Representatives for banking. This on-site role requires fluency in English and offers a starting salary of RM 2,500, with additional allowances and a completion bonus after 6 months. The role involves assisting customers, mentoring associates, and achieving performance targets. Fresh graduates are encouraged to apply, with an immediate start date available.

Qualifications

• No experience needed but preferred.
• Fresh graduates welcomed.
• Able to start on 23rd October 2023.

Responsibilities

• Assist with providing solutions to inbound customer inquiries.
• Develop thorough knowledge of practices to accomplish team goals.
• Mentor associates to improve individual performance.

Skills

Fluent in English

Effective problem solving

Mentoring skills

Education

Diploma and above

Job description

Hiring immediately - "Customer Service Representatives "- Banking (on-site)

Location: Jalan Raja Laut, Kuala Lumpur

Working day: Monday - Sunday; rotational 5 days a week

Working hours: Rotational shift. 8 AM to 5 PM, 2 PM to 11 PM

Salary: RM 2,500 (total package), RM 260 (shift allowance), RM 1500 (completion bonus, will be given after 6 months working)

Term and Contract: 6 months (high chance to be absorbed as permanent)

Responsibilities:

- Assist with providing solutions to inbound customer inquiries through effective problem solving and decision making

- Develop and apply thorough knowledge of practices and procedures to accomplish team goals

- Assist immediate manager with team motivation and performance monitoring

- Mentor associates to improve individual performance

- Consistently achieve individual and team performance targets under little to no direct supervision

- Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.

1. Fluent in English

2. Diploma and above

3. No experience needed but preferred

4. Fresh graduates welcomed

5. Able to start on 23rd October 2023

Salary: RM 2,500 (total package), RM 260 (shift allowance), RM 1500 (completion bonus, will be given after 6 months working)

Term and Contract: 6 months (will be absorbed as permanent on completion )