Customer Service Representative

Inov8 Solutions; Cyberjaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

A dynamic customer service company in Cyberjaya, Malaysia, is looking for Customer Support representatives who are native Japanese speakers (JLPT N1). Candidates will communicate with customers via phone, email, and chat, addressing inquiries about products and services. The role requires a degree holder with strong communication and organizational skills. Salary range is MYR 8000 - 9000 per month, with additional transport allowance. Join us from October 15, 2025.

Benefits

Transport allowance (MYR 500)

Visa & Work Permit provided

Qualifications

• 0 - 3 years' of work experience required.
• Excellent verbal, written, and interpersonal skills are a must.
• Ability to multi-task and prioritize work.
• Must hold a degree or diploma.

Responsibilities

• Communicate with customers via phone, email, and chat.
• Provide knowledgeable answers about products and pricing.
• Work with internal departments to meet customer needs.
• Perform data entry in various platforms.

Skills

Excellent phone etiquette

Verbal communication skills

Organizational skills

Interpersonal skills

Education

Degree or diploma holder

Job description

We have an exciting Customer Support opportunity for Japanese speakers Natives and JLPT N1 (any nationality) with our client in Cyberjaya, Malaysia in an E-commerce project. Please find key details below:

Role Highlights:

• Location: Cyberjaya, Malaysia
• Salary: MYR 8000 - 9000 per month + Transport Allowance (MYR 500)
• Visa & Work Permit: Provided by the client
• Joining: 15th October 2025
• Shifts: Any 5 days/week, 9 hours/day between 8 AM – 12 AM (including 1-hour break)
• Support Channels: Email, Chat, and Calls
• English is not required (monolingual)

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Qualifications

• 0 - 3 years' of work experience.
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
• Ability to multi-task, organize, and prioritize work.
• Must be a degree or diploma holder.

Write to us at [e-mail] to apply. We also support for roles in Kuala Lumpur and Penang (Malaysia).