Customer Service Representative

Maxim E-hailing Service; Bintulu; On-site; MYR 20,000 - 100,000; Full time

Job summary

Maxim E-hailing Service is seeking a Customer Service Representative in Bintulu. You will resolve user issues, conduct promotional activities, and assist riders with inquiries. Ideal candidates are results-oriented communicators, tech-savvy, and enjoy working in a dynamic environment. Join us to enhance customer experiences and grow your career with a company focused on innovation.

Benefits

Online training course for beginners

Stable remuneration with annual increases

Possible career advancement opportunities

Well-equipped office

Five-day work week

Qualifications

• Strong command of the English language.
• Highly developed communication skills.
• Result-oriented and capable of handling feedback.

Responsibilities

• Support users in resolving order related issues and handling feedback via live chat and calls.
• Conduct outdoor promo activities and affiliate marketing to enhance brand awareness.
• Assist riders with online registration and mobile app inquiries.

Skills

English communication

Problem-solving skills

Team player

Tech-savvy

Tools

MS Office

Google Workstation

Job description

Maxim E-hailing is one of the leading players in the fast-growing ride-hailing industry. Our mission is to provide our customers with convenient, reliable and safe transportation solutions. Through our innovative technology and commitment to excellence, we are changing the way people receive service in Malaysia.

You're an ideal candidate if:

you have a strong command of the English language;

you are a result-oriented team player with highly developed communication and problem-solving skills;

you are tech-savvy (MS Office, Google Workstation).

You will be responsible for the following tasks:

Support Maxim users in resolving order related issues, while handling their feedback and requests via live chat and outgoing (outbound) calls.

Conduct regular outdoor promo activities, affiliate marketing to spread the brand awareness and expand our reach in Bintulu.

Monitor the service rules violations.

Present users with an offer of new conditions and promotions via phone.

Daily assist riders with online registration process, mobile app functionality, car branding and other inquiries.

Working conditions & benefits:

Online training course for beginners.

Stable remuneration/month + annual salary increase on a permanent basis, which depends on the growth of the branch's indicators and your personal performance.

A well equipped office (5-day working week, 9am - 6pm).

Possible career advancement: based on the results of your work, the company will be happy to identify areas for your growth, expand your functionality or offer a new position in another region of Malaysia.

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Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? How would you rate your English language skills? How much notice are you required to give your current employer? Are you willing to undergo a pre-employment background check?

Computer Software & Networking 51-100 employees

AIST Malaysia Sdn. Bhd. is responsible for developing innovative technologies for ordering rides, freight transportation, shopping and delivery, roadside assistance, making our services more modern, accessible, and safe.

Our mission is to continuously improve the interaction between our users, and help people move towards their goals. We love creating technologies and a business that are on par with our industry's leading global companies.

Our goal is to become a global brand, giving people the opportunity to use the Maxim service as they travel to different cities and countries.

AIST Malaysia Sdn. Bhd. is responsible for developing innovative technologies for ordering rides, freight transportation, shopping and delivery, roadside assistance, making our services more modern, accessible, and safe.

Our mission is to continuously improve the interaction between our users, and help people move towards their goals. We love creating technologies and a business that are on par with our industry's leading global companies.

Our goal is to become a global brand, giving people the opportunity to use the Maxim service as they travel to different cities and countries.

What can I earn as a Customer Service Representative