Customer Service Representative

Toll Group; Bayan Lepas; On-site; MYR 36,000 - 60,000; Full time

Job summary

Toll Group in Bayan Lepas, Penang, Malaysia is seeking a detail-oriented Customer Service Representative to join our team. You will handle data entry, respond to queries, and maintain files while ensuring accuracy and confidentiality. Fresh graduates are welcome; diploma/degree in logistics or related field preferred.

Join a global logistics leader with opportunities for growth, training, and exposure to continuous improvement initiatives within a collaborative, supportive workforce.

Qualifications

• Education: Diploma or degree in logistics, supply chain, business or related field (preferred).
• Strong data accuracy skills with attention to detail.
• Good written and verbal communication skills.

Responsibilities

• Accurate data entry of runsheets into systems.
• Escalation of runsheets to onshore team per SOPs.
• Respond to queries for information and access relevant files.
• Proactively communicate with customers via email.
• Maintain confidentiality of sensitive information.
• Filing and database maintenance.
• Identify and suggest process improvements through Continuous Improvement initiatives.

Skills

Data entry

Attention to detail

Communication

MS Office

Education

Diploma/Degree in Logistics

Tools

Excel

Outlook

Teams

Job description

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

We are seeking a detail-oriented, proactive Customer Service Representative to join our team in Bayan Lepas, Penang.

Key Responsibilities

• Accurate data entry of runsheet information into Axiom.
• Escalation of runsheets to the onshore team as per SOPs.
• Respond to queries for information and access relevant files.
• Proactively communicate with customers via email.
• Keeping sensitive customer or company information confidential.
• Filing and database maintenance.
• Explore process improvement through Continuous Improvement initiative.

Requirements

• Education: Diploma/Degree in Logistics, Supply Chain, Business, or a related field (preferred).
• Experience: Prior experience in logistics, operations, or milestone tracking is an advantage. However, fresh graduates are welcome to apply.
• Attention to Detail: Strong attention to detail with excellent data accuracy skills.
• Communication Skills: Good written and verbal communication skills, with the ability to handle customer and internal interactions professionally.
• Technical Skills: Proficiency in Microsoft Office Suite (Excel, Outlook, Teams).

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.