Customer Service/Receptionist (KL/Selangor)

Dr Chong Clinic; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A well-known aesthetic clinic in Kuala Lumpur is seeking a customer service representative to ensure a high level of support and manage customer inquiries. Responsibilities include welcoming visitors, managing appointments, and handling documentation. The ideal candidate should be empathetic and able to communicate effectively, with knowledge of aesthetic treatments being a plus. Attractive salary package with commissions and benefits provided for career development.

Benefits

Attractive Basic Salary

Lucrative Commission

EPF, SOCSO, EIS contributions

Career development trainings

Staff Credit

MC Incentives

Family Privilege

BMI Incentive

Qualifications

• Ability to communicate effectively in person and over the phone.
• Familiarity with aesthetic treatments is a plus.

Responsibilities

• Welcome customers and manage enquiries through various channels.
• Ensure high level of customer support and loyalty.
• Handle documentation and payment collections.

Skills

Mandarin communication

Customer service

Empathy

Education

Fresh graduates encouraged

Job description

Main Roles:

• Welcoming customers and visitors professionally with excellent manner at all times.
• Manage the enquiries through phone calls, WhatsApp, emails or other channels promptly and professionally.
• Handle and liaise with customers request and appointment arrangement.
• Consistently ensure a high level of customers support experience and build customers loyalty.
• Ensure customers safety and comfort with a smooth flow of customers care.
• Assist customers with completing necessary forms and documentation.
• Responsible for proper documentation including scanning, filing, and mailing.
• Responsible for payment collection and receipt issuance.
• Communicate effectively with the team and/or other departments if needed to encourage a positive working environment.
• Perform other duties as required and assigned by superior/management.

Job Requirements:

• Able to communicate in Mandarin is an added advantage.
• Clear, empathetic, and professional in person and over the phone is compulsory.
• Familiarity with Aesthetic treatments and products is preferred.
• Fresh graduates who possess a passion for aesthetics are encouraged to apply for this role.
• Attractive Basic Salary + Lucrative Commission
• EPF, SOCSO, EIS contributions provided
• Trainings are provided for career development
• Staff Credit
• MC Incentives
• Family Privilege
• BMI Incentive

Working Hours:

• 10:00 AM – 7:00 PM (Weekdays)