Customer Service Professional (Outbound)

Persolkelly; George Town; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading recruitment company is looking for a Customer Service Professional in George Town, Penang. This role involves making outbound calls, promoting company products, and achieving sales targets while providing exceptional customer service. The ideal candidate is confident, fluent in English and Bahasa Malaysia, and possesses at least SPM qualifications. Fresh graduates are also welcome to apply.

Qualifications

• Minimum SPM required; fresh graduates are encouraged to apply.
• Fluency in English and Bahasa Malaysia is essential.
• Confident in achieving sales targets.

Responsibilities

• Perform outbound calls to promote company products and generate sales.
• Respond to inbound product inquiries and ensure sales targets are met.
• Provide excellent customer service and accurate information.

Skills

Good command/fluent in English

Good command/fluent in Bahasa Malaysia

Confidence in delivering results

Education

SPM

Job description

Customer Service Professional (Outbound)

Intake date: 10th July 2025 (Please read carefully before applying)

Work Location: Georgetown, Penang
Working hours: 9am – 6pm (Monday – Friday), 9am – 2pm (Saturday)
Salary package: Basic salary RM1,700 - RM1,900 + monthly commission + incentive
Contract duration: 1 year (renewable)

Requirements:

• Good command/fluent in English and Bahasa Malaysia
• Minimum SPM (fresh graduates are encouraged to apply)
• Confident in delivering results and achieving sales targets
• Available to start work on 10th July 2025, Thursday

Job summary:

To perform company products and promotion sales via telephone and attend to subscribers' applications and sales enquiries.

To formulate responses and resolutions in a timely manner.

To provide excellent customer service beyond customer expectations.

Ensure compliance with roles and responsibilities as assigned.

Job responsibilities:

• Perform outbound calls to promote company products and generate targeted sales for the company.
• Answering and responding to inbound calls on company product promotion & packages, enquiries according to specified practice and procedure.
• Ensure the monthly sales target is achieved.
• Provide accurate information, solutions, and service with excellent telephone courtesy.
• Participate in and contribute to quality initiatives such as ISO9001.

Unlock job insights

Salary match, Number of applicants, Skills match

Your application will include the following questions:

• Which of the following qualifications do you have?
• How many years' experience do you have as a customer service representative?
• Which of the following languages are you fluent in?
• How much notice are you required to give your current employer?

Human Resources & Recruitment 101-1,000 employees

PERSOLKELLY is one of the largest recruitment companies in Asia Pacific providing comprehensive end-to-end workforce solutions to clients. Headquartered in Singapore, established in 2016, and a joint venture between Kelly Services, Inc. and affiliates of PERSOL HOLDINGS Co. Ltd. Today, PERSOLKELLY operates more than 45 offices across 13 markets including Australia, China, Hong Kong, India, Indonesia, Korea, Malaysia, New Zealand, Philippines, Singapore, Taiwan, Thailand, and Vietnam. For more information, visit www.persolkelly.com