Customer Service Part Time KL East Mall (In Store)

Decathlon Malaysia; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

Decathlon Malaysia is seeking passionate sports enthusiasts for its Customer Service Team at KL East Mall. As a customer service representative, your role will focus on delivering exceptional service and ensuring customer satisfaction through proactive engagement and support. Join us to bring your enthusiasm for sports into your career!

Qualifications

• Passion for sports and customer-focused attitude.
• Proactive in enhancing customer satisfaction.
• Ability to build relationships with customers.

Responsibilities

• Ensure high-quality customer service and adherence to policies.
• Delight customers through relationship building.
• Provide accurate information to customer inquiries.

Skills

Customer service

Relationship building

Proactivity

Communication

Problem-solving

Education

Student

Job description

The World's Largest Sports Retailer is recruiting passionate sports enthusiasts for our Customer Service Team at Decathlon KL East Mall!

LOVE SPORTS? CUSTOMER-FOCUSED? LOOKING FOR A RETAIL CAREER WITH A DIFFERENCE? A STUDENT?

IF YES, THIS COULD BE THE PERFECT ROLE FOR YOU!

Job Overview:

Ensure high-quality customer service and strict adherence to our customer service policies.

Your role is to ensure all customers leave our stores satisfied.

From a friendly and professional welcome to a quick and easy payment process, your goal is to deliver a 5-star shopping experience.

You will work closely with our Customer Service Leader and benefit from a comprehensive training plan to support your success.

Responsibilities:

• Delight customers through relationship building and promoting products and services across all channels.
• Take initiative and be proactive to enhance customer satisfaction.
• Manage accurate data collection and entry.
• Provide accurate information to customer inquiries regarding products and services.
• Coordinate with relevant departments to resolve customer issues promptly.
• Ensure a seamless checkout experience for customers.
• Manage and optimize cash floats and balances.
• Maintain safety for teammates and customers at the workplace.
• Share your passion for sports and positive energy with customers locally.
• Handle customer inquiries via calls and in-store interactions.
• Represent the company's first and last impression in-store, managing customer demands and expectations professionally.