Customer Service Part Time KL East Mall (In Store)

Decathlon Malaysia; Kepong; On-site; MYR 20,000 - 40,000; Full time

Job summary

An established industry player is seeking passionate sports enthusiasts to join their Customer Service Team. This role promises a dynamic environment where you will ensure customers leave satisfied, providing a 5-star shopping experience. You'll be trained to enhance your skills while working closely with a supportive team. If you have a customer-centric attitude and a love for sports, this is the perfect opportunity to grow your career in retail. Join a team that values communication, teamwork, and personal growth, and make a positive impact on customers every day.

Qualifications

• Strong communication skills in English and Bahasa Malaysia.
• Customer-centric attitude with a strong sense of service.

Responsibilities

• Delight customers through relationship building and sales.
• Manage accurate data collection and resolve customer issues.
• Ensure a seamless checkout experience for customers.

Skills

Communication Skills

Customer Service

Teamwork

Problem Solving

Education

Bachelor's Degree

Diploma

Job description

Mission

The World's Largest Sports Retailer is recruiting passionate sports enthusiasts for our Customer Service Team at our Decathlon KL East Mall Store!

LOVE SPORTS? CUSTOMER FOCUSED? LOOKING FOR A RETAIL CAREER WITH A DIFFERENCE? A STUDENT?

IF YES, THIS COULD BE THE PERFECT ROLE FOR YOU!

Job Overview

Ensure proper quality of services and strict adherence to our customer service policy.

Your role is to ensure all customers leave our stores satisfied. From a friendly and professional welcome to a quick and easy payment process, you are to deliver a 5-star shopping experience. You will work closely with our Customer Service Leader and benefit from a training plan to support your success.

Responsibilities

1. Delight all customers through relationship building and the sale of products and services across all channels.
2. Take initiatives and be proactive to enhance customer satisfaction.
3. Manage accurate data collection and entry.
4. Provide accurate information regarding products and services offered by the company.
5. Communicate with relevant departments to resolve customer issues promptly.
6. Ensure a seamless checkout experience for customers.
7. Manage and optimize cash floats and balances.
8. Ensure the safety of teammates and customers at the workplace.
9. Share your passion for sports and positive energy with customers locally.
10. Handle customer inquiries via calls and in-store interactions.
11. Represent the first and last in-store image of our company, managing customer demands and expectations professionally.

Profile

What Are We Looking For

• Strong communication skills in English and Bahasa Malaysia, both written and spoken. Additional languages are a plus.
• Minimum qualification of a Bachelor's Degree or Diploma.
• A customer-centric attitude with a strong sense of service.
• Human-first approach with high standards of communication.
• Digitally savvy.
• Ability to work as part of a team during busy times, including weekends and holidays.
• Team spirit and dynamism.
• A sense of responsibility, organization, and commitment to personal growth.
• Self-driven to develop skills and manage resources independently.
• Strong interpersonal skills to succeed in this role.