Customer Service Part Time (In Store)- Decathlon City Square, JB

Decathlon Malaysia; Johor Bahru; On-site; MYR 20,000 - 100,000; Full time

Job summary

An established industry player is seeking passionate individuals for their Customer Service Team. This role focuses on delivering a 5-star shopping experience, ensuring customer satisfaction through proactive service and effective communication. As part of a supportive team, you will engage with customers, manage inquiries, and contribute to a positive retail environment. If you love sports and are looking for a dynamic career opportunity, this position offers the chance to grow and thrive in a vibrant setting. Join a team that values your passion and commitment to customer service!

Qualifications

• Passion for sports and customer service is essential.
• Ability to manage data and provide accurate information.

Responsibilities

• Delight customers through excellent service and product knowledge.
• Ensure a seamless checkout experience and manage cash balances.
• Communicate effectively to resolve customer inquiries.

Skills

Customer Service

Communication

Proactivity

Data Management

Education

Student or Recent Graduate

Job description

The World's Largest Sports Retailer is recruiting passionate sports people for our Customer Service Team at our Decathlon City Square, Johor Bahru Store.

LOVE SPORTS? CUSTOMER FOCUSED? LOOKING FOR A RETAIL CAREER WITH A DIFFERENCE? A STUDENT?

IF YES, THIS COULD BE THE PERFECT ROLE FOR YOU!

Summary:

Ensure proper quality of services and strict adherence to our customer service policy. Your role is to ensure all customers leave our stores ‘satisfied or satisfied’. From a friendly and professional welcome through to a quick and easy payment process, your role is to always deliver a 5-star shopping experience. You work hand in hand with our Customer Service Leader who leads you and you benefit from a training plan to support you in the success of all your missions.

Responsibilities:

1. Delight all customers/sport users through the relationship and the sales of products and services on all channels.
2. Take initiatives and be proactive to delight our customers.
3. Manage accurate data collection & entry.
4. Provide accurate information to customers' inquiries regarding products/services offered by the company.
5. Communicate with related departments/partners to resolve customer issues promptly.
6. Ensure that our users/customers have a seamless checkout experience.
7. Manage and optimize back-end cash floats and balances.
8. Assure the safety of my teammates and users/customers at my workplace.
9. Share my sport passion and positive energy with my users/customers locally.
10. Responsible for satisfying my users/customers inquiries via call/in-store.
11. Represent the first & last in-store image of our company, therefore, be professional at managing customer's demands and expectations.