Customer Service Operations Representative

Keysight Internet Infrastructure; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technology firm in Penang is seeking an Order Management Support Specialist to handle end-to-end order processes. You will collaborate with cross-functional teams to ensure adherence to policies and deliver exceptional service to customers. This role is ideal for fresh graduates eager to thrive in a dynamic environment and engage in continuous improvement.

Qualifications

• Fresh graduates are welcome to apply.
• Able to read, write and communicate in Chinese.

Responsibilities

• Manage order management processes from booking to shipment and invoicing.
• Work with cross-functional teams, ensuring adherence to corporate policies.
• Review purchase orders and ensure proper approvals.

Skills

Order Management

Communication

Teamwork

Education

Bachelors Degree or University Degree

Job description

Overview

Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Responsibilities

• Back office end to end Order Management support
• Manages Order Management end to end processes from order booking to shipment and invoicing
• Validate and ensure adherence to Corporate Order Acceptance Policy, standard terms and condition and export administration requirement. Review PO/contract and ensure proper approvals for any non-standard or specially negotiated terms and conditions, and ensure supporting document is in order.
• Work with CCC front office and cross-functional teams e.g. sales. OF team, logistics, service delivery, collection/credit and global trade team to meet committed delivery date and customer’s special delivery requirement
• Align with business growth initiatives and support management on revenue plan
• Be update on new process and procedure, proactively review the business process and look for improvement opportunities and deliver breakthrough ideas that contributes to customer satisfaction and operation excellence
• Get involve in training / mentorship and projects when necessary
  
  

Qualifications

• Bachelors Degree or University Degree or equivalent
• Able to read, write and communicate in Chinese language (for China market)
• No prior experience required, fresh graduates are welcome to apply
  
  

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