Customer Service Operations Associate (Night Shift)

Keysight Internet Infrastructure; Penang; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a motivated individual to enhance customer experiences through effective service management. In this role, you will coordinate the complete customer journey, from order fulfillment to installation, ensuring that all customer inquiries are addressed promptly and effectively. This position offers a unique opportunity to work within a dynamic team, tackling challenges and influencing positive changes in processes. With a commitment to diversity and inclusion, the company fosters an environment where every employee can contribute to innovative solutions and thrive in their careers. If you're passionate about customer service and eager to learn, this role is perfect for you.

Qualifications

• Bachelor's or Master's degree required.
• No prior experience required; up to 2 years relevant experience preferred.

Responsibilities

• Manage end-to-end customer experience from order to installation.
• Resolve complex customer service issues across multiple regions.
• Act as a liaison between customers and internal organizations.

Skills

Customer Service

Project Management

Problem Solving

Education

Bachelor's Degree

Master's Degree

Job description

Overview

Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our powerful, award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. Diversity, equity & inclusion are integral parts of our culture and drivers of innovation at Keysight. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Responsibilities

• Provides pre-sales and/or post-sales consulting to benefit Keysight customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair/calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.
• Manages and coordinates the end-to-end customer experience (from order to installation) by applying broad knowledge of customer situations, company processes, local laws, financial requirements, and international compliance requirements related to customer sales contracts and product shipment.
• Resolves customer service issues for complex, multi-country or multi-regional accounts.
• Acts as a liaison between customers and appropriate internal organizations such as sales, manufacturing, logistics and service delivery to resolve customer inquiries.
• Influences changes to production and/or shipping schedules and price changes.
• May identify and follow up on business opportunities.
• May be responsible for project management of country, regional or multi-country projects.
• Works on customer service assignments with clearly defined objectives.
• Solves problems of limited scope and complexity.

Qualifications

• Bachelors or Master Degree or University Degree or equivalent.
• No prior experience required; may have up to 2 years’ relevant experience.
• Able to support night shift schedule: 11pm - 8am

***Keysight is an Equal Opportunity Employer.***