Customer Service Officer | Puchong, Selangor

Customer Service Officer | Puchong, Selangor

Puchong, Malaysia

RM 2,200.00 - 2,800.00 (Malaysian Ringgit)

About the job Customer Service Officer | Puchong, Selangor

Company Background:
This company is a well-known family karaoke in Johor Bahru, KL, Klang Valley and Penang area, and there have 11 outlets throughout Malaysia.

Job Description:

• Respond promptly and professionally to phone reservations from various outlets, accurately documenting all reservation details.
• Provide clear and helpful information to customers regarding available services, pricing, and any other inquiries they may have.
• Collaborate with outlets to coordinate reservation schedules and ensure that all bookings are handled efficiently and accurately.
• Act as a liaison between customers and the different outlets, facilitating smooth communication and resolving any issues that may arise.
• Maintain a comprehensive database of customer information, always ensuring data accuracy and confidentiality.
• Proactively seek feedback from customers to identify areas for improvement and enhance overall customer satisfaction.
• Perform any other duties as assigned by immediate superior or any other person assigned by the Management.

Requirements

• Able to speak Mandarin fluently.
• Minimum SPM graduated.
• Organized and efficient in daily tasks.
• Basic verbal and written communication skills in English and Malay.
• Goal-oriented, organized team player.
• Ability to give full attention to what other people are saying, to actively look for ways to help people.
• Proficiency in using office software applications, telephone systems, and other relevant tools.

Salary Package: Basic Salary + Monthly Service Tips (based on Outlet Sales Performance)

Rotation Shifts: Taken

Remuneration: Salary range is within RM2200-RM2800, allowance and monthly tips will be given.