Customer Service Officer Offshore (Remote)

Prism Berhad; Selangor; Remote; MYR 100,000 - 150,000; Full time

Job summary

A leading e-commerce company is seeking a dedicated Customer Service Officer to join their team. In this role, you will engage with customers, answer queries, and ensure high-quality service standards. The position allows for a flexible, permanent work-from-home setup and offers opportunities for skill development and performance-based salary increases.

Benefits

Annual Bonus

Paid leaves (Annual, Medical, and Birthday)

Free Prism+ monitor after 6 months

Salary increases after 3 and 6 months depending on performance

GY differential pay

Holiday differential pay

Great work culture!

Qualifications

• Excellent problem-solving and communication skills.
• Self-motivated and able to maintain a positive attitude.
• Ability to work well with various teams.

Responsibilities

• Answer customer queries and provide necessary support.
• Liaise with partners to fulfill customer requests.
• Monitor reputation and manage social media interactions.

Skills

Problem-solving

Communication

Interpersonal skills

Technological proficiency

Conflict management

Job description

PRISM+ is a Singapore-based e-commerce company selling consumer electronics such as TV gaming monitors, aircon, and ceiling fans.

Being part of PRISM+’s elite team of customer service professionals entails excellent problem-solving, communication (both written and oral), and interpersonal skills.

As the face of the company, the customer service officer will be working with various teams to cater to the needs of our customers by answering queries or providing support as deemed necessary.

The role also requires relaying constant feedback from the customers to the appropriate teams to enhance the overall customer experience. This, in turn, encourages a good teamwork spirit to maintain a positive and harmonious working environment in line with the company’s culture.

Customer service officers are expected to be self-motivated and able to maintain a positive attitude to provide excellent customer care and convert them into advocates for the brand in the long run.

Consequently, various high-level skills relevant to the role will be acquired, which can open up more opportunities in the future.

Overview

Maintain a positive and never-say-die attitude to promote or maintain a healthy culture across the team

Work with customers in answering their queries and providing them with the necessary support.

Liaise with internal and external partners to ensure that customer requests and/or transactions are fulfilled within an acceptable timeline.

Maintain a high-quality service standard that falls in line with the company’s customer experience strategy

Data Entry and Management

Reputation Monitoring

Social Media Moderation

Internal and External Liaison

Customer Support

Tech Support

Conflict Management

Good communication skills in both English and Mandarin.

The hourly rate is USD 3.4 per hour

GY differential pay.

Holiday differential pay.

Incentives

Annual Bonus

Paid leaves (Annual, Medical, and Birthday)

Free Prism+ monitor after 6months

Salary increases after 3 and 6 months depending on performance.

Freelancing job, hence, a permanent work-from-home setup.

Great work culture!