Customer Service Officer Australia

Jobstreet Malaysia; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading recruitment agency in Malaysia is seeking a Customer Service Representative to provide exceptional support across various channels. Ideal candidates will have 2-3 years of experience, sound knowledge of computers, and the ability to multitask in a dynamic setting. This role offers opportunities for growth within a supportive team environment.

Benefits

Medical and Parking allowances

Monthly Contributions to SOCSO, EPF, EIS

Qualifications

• 2-3 years of customer service experience required.
• Must hold a certificate or degree — IT qualification is an advantage.
• Keep up to date with the latest tech and trends to better assist customers.

Responsibilities

• Develop and prepare accurate quotations for customers.
• Provide internal sales support and track orders.
• Deliver exceptional customer service across multiple channels.
• Understand customer requirements and recommend solutions.

Skills

Customer service experience

Computer knowledge

Ability to multi-task

Proficient in English

Education

Certificate or degree in IT

Job description

Responsibilities

• Develop and prepare accurate quotations for customers and process sales and purchase orders in a timely manner.
• Provide comprehensive internal sales support to Headquarters, including confirming and tracking sales and delivery orders.
• Deliver exceptional customer service across multiple channels (WhatsApp, Email, and Live Chat) to address inquiries and resolve concerns promptly.
• Understand customer requirements and recommend customized solutions for laptop, desktop, and other computer configurations.
• Collaborate closely with the Sales Manager to ensure alignment in promotional activities, product offerings, and messaging.
• Cultivate and nurture strong customer relationships to enhance satisfaction and drive repeat business.
• Coordinate and support Australia’s internal customer support and logistics teams to ensure smooth operations.
• Utilise technical expertise in computer parts to assist with product recommendations and basic troubleshooting.
• Maintain up-to-date knowledge of product features, industry trends, and competitor offerings to better serve customers.
• Identify opportunities for upselling and cross-selling additional products and services to maximize revenue.
• Work with the technical support team to resolve complex customer issues and provide timely solutions (where needed).
• Record and track all customer interactions in the CRM system, ensuring regular updates and feedback to management.
• Perform any additional administrative tasks or duties as assigned by the manager, including participating in ongoing training sessions and team meetings.

Job Requirements

• Work autonomously and within a team environment
• Thrives in a fast-paced environment
• 2-3 years of customer service experience required
• Computer knowledge is essential — extensive knowledge of computers is an advantage
• Keep up to date with the latest tech and trends to better assist customers
• Must hold a certificate or degree — IT qualification is an advantage
• Ability to multi-task in a fast-paced environment
• Proficient in English (reading, writing, and speaking)
• On-the-job training will be provided

Work Conditions

• 5-day work week (Rotation days)
• Working hours: 9am - 5pm
• Follows Australian public holidays
• Allowances (Medical and Parking)
• Monthly Contributions to SOCSO, EPF, EIS