Customer Service Officer

EASYBOOK (M) SDN BHD; Shah Alam; On-site; MYR 24,000 - 36,000; Full time

Job summary

EASYBOOK (M) SDN BHD is seeking a dedicated customer service professional in Malaysia to handle enquiries, complaints, and booking-related issues across live chat, social media, email, and telephone. You will address various customer needs with accuracy and courtesy, ensuring a smooth experience for all users.

The role emphasizes listening carefully, identifying root causes, and providing precise resolutions while taking ownership of cases and following up until closure.

Responsibilities

• Handle customer enquiries, complaints, requests, and booking-related issues through live chat, social media, email, and telephone.
• Handle customers with bookings, payments, cancellations, refunds, schedule changes, ticketing, boarding information, operator policies and other Company related matters.
• Listen to customers carefully, identify the root cause of issues, and provide accurate and appropriate resolutions.
• Take ownership of customer cases and follow up until the issue is p...

Job description

• Handle customer enquiries, complaints, requests, and booking-related issues through live chat, social media, email, and telephone.
• Handle customers with bookings, payments, cancellations, refunds, schedule changes, ticketing, boarding information, operator policies and other Company related matters.
• Listen to customers carefully, identify the root cause of issues, and provide accurate and appropriate resolutions.
• Take ownership of customer cases and follow up until the issue is p...