Customer Care Officer

Sunwaypyramid; Kuala Lumpur; On-site; MYR 30,000 - 42,000; Full time

Job summary

Sunway Pyramid is seeking a Concierge team member responsible for ensuring excellent customer care across daily operations. You will handle customer complaints to closure, make public announcements, and uphold PDPA and internal compliance policies.

The role requires at least a SPM qualification and a minimum of 1 year in relevant work experience, with duties that include daily concierge tasks and safeguarding personal data per company guidelines.

Qualifications

• SPM is required.
• Minimum 1 year of relevant work experience.

Responsibilities

• Ensure effectiveness and excellence in customer care.
• Manage customer complaints until case is closed.
• Make public announcements.
• Daily operations at Concierge.
• To comply with PDPA and Sunway Compliance Manual.
• To ensure that Personal Data is not disclosed to any unauthorised 3rd party without clearance from the Information Manager or the PDP Officer.

Education

SPM

Job description

Responsible for delivery of customer care efforts, ensuring that all practices are in accordance with the company and department’s policies.

MAIN ACCOUNTABILITIES

• i) Ensure effectiveness and excellence in customer care
• ii) Manage customer complaints until case is closed.
• iii) Make public announcements
• iv) Daily operations at Concierge
• vi) Any other duty as and when assigned from time to time.
• vii)To comply with PDPA and Sunway Compliance Manual.
• viii)To ensure that Personal Data is not disclosed to any unauthorized 3rd party without obtaining clearance from the Information Manager or the PDP Officer

Required Knowledge, Skills, and Abilities

• i) SPM
• ii) Minimum 1 year of relevant work experience