Customer Service Officer

Broadnote (M) Sdn Bhd; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A customer service company in Selangor is looking for a dedicated individual to provide exceptional customer support via phone and email. The ideal candidate will have at least one year of experience and be fluent in both Chinese and English. Responsibilities include managing customer feedback, addressing complaints, and performing general administrative tasks. This role offers competitive working hours, medical benefits, and a convenient office location, fostering a collaborative team environment.

Benefits

Medical, dental, and optical benefits

Punctuality allowance

Observance of all gazetted public holidays

Smart casual dress code

Qualifications

• At least 1 year of relevant working experience is preferred.
• Ability to manage multiple cases simultaneously.

Responsibilities

• Deliver exceptional customer service via phone and email.
• Manage and respond to customer feedback promptly.
• Handle customer complaints professionally.

Skills

Fluent in both spoken and written Chinese

Fluent in spoken and written English

Good follow‑up discipline

Able to work independently and collaboratively

Comfortable handling customer support via email and phone

Job description

• Deliver exceptional customer service and address customer needs via phone and email communication channels.
• Manage and respond to customer feedback promptly and ensure proper tracking.
• Handle customer complaints professionally and escalate to the Customer Service Manager when necessary.
• Assist with general administrative tasks as required.

What We’re Looking For

• At least 1 year of relevant working experience is preferred.
• Fluent in both spoken and written Chinese and English, as the position necessitates engagement with clients who speak Mandarin.
• Good follow‑up discipline.
• Able to work independently and collaboratively in a team environment.
• Comfortable handling customer support via email and phone, with the ability to manage multiple cases simultaneously.

What We Offer

• Working Hours: Monday to Friday, 8:30 AM – 5:30 PM
• Contributions to EPF, SOCSO, EIS, and HRDF
• Medical, dental, and optical benefits
• Punctuality allowance
• Observance of all gazetted public holidays
• Smart casual dress code
• Convenient office location in Uptown 5, Damansara Utama, PJ