Customer Service Officer

SNS Network (M) Sdn. Bhd.; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

An established industry player is looking for a Customer Service Officer to join their team. This role is pivotal in ensuring customer satisfaction through effective communication and problem resolution. You will handle inquiries, manage warranty claims, and perform daily operational tasks to support smooth business operations. If you are passionate about providing excellent customer service and eager to develop your skills, this position offers a fantastic opportunity to grow in a dynamic environment.

Qualifications

• Strong customer service skills with a focus on satisfaction.
• Ability to resolve queries and complaints professionally.

Responsibilities

• Handle inbound and outbound customer inquiries efficiently.
• Prepare reports and manage warranty claims to meet quality standards.

Skills

Customer Service Skills

Communication Skills

Problem-Solving Skills

Job description

Customer Service Officer

Responsibilities:

1. To efficiently handle inbound and outbound customer call inquiries to ensure customer satisfaction by providing excellent Customer Services.
2. To respond in a professional and timely manner to any customer query/complaint and to facilitate its prompt resolution.
3. Performing inspections, preparing reports, managing warranty claims, etc., to ensure the highest quality of work and all Service Level Agreements are met.
4. Responsible for daily operational tasks for the Company to ensure smooth running of daily operations.
5. Striving to achieve and maintain overall performance adhering to SLA.
6. Build up technical skills for professional services and undertake any ad-hoc assignments as and when required.