Customer Service Officer

Affin Bank Berhad; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

Sebagai bagian dari AFFIN BANK, Anda akan berfungsi dalam mengelola operasi cabang harian dan memastikan kepatuhan terhadap regulasi. Posisi ini berfokus pada memberikan layanan pelanggan yang luar biasa dan mendukung aktivitas penjualan untuk mencapai target cabang. Bergabunglah dan kembangkan karier Anda di lingkungan yang positif dan mendukung.

Qualifications

• Pengalaman dalam layanan pelanggan yang luar biasa.
• Keterampilan dalam pengelolaan risiko dan kepatuhan.
• Kemampuan untuk bekerja dalam tim dan mengelola sumber daya.

Responsibilities

• Mengelola operasi cabang harian dan memastikan kepatuhan terhadap kebijakan.
• Menyediakan pengalaman pelanggan yang berkualitas tinggi.
• Mengelola pelatihan dan pengembangan staf.

Skills

Layanan pelanggan

Kepatuhan

Manajemen operasional

Job description

Create your future with Affin! You too can make a difference.

Join us at AFFIN, where open minds meet and be inspired by a shared commitment to great work. Here, you don’t just stay at the forefront of the industry – you can make a difference too.

Job Purpose

• Assist in managing daily branch operations, monitor compliance, and regulatory requirements in accordance with the Bank's internal policies and regulations.
• Ensure high-quality customer experience through excellent customer service and image enhancement.
• Assist in referral and cross-selling of deposits, investments, insurance, wealth, Takaful products, and activities to achieve branch targets.

Accountabilities

Financial

• Support referral and cross-selling activities to meet branch targets.
• Prevent fraud and losses (internal and external).
• Control and monitor costs as per approved budgets.
• Achieve transactional and lead generation fee-based income targets.

Process

• Handle onboarding, customer inquiries, and requests for personal detail changes in compliance with policies.
• Ensure adherence to compliance standards such as FSA/IFSA, PDPA, FEA, FATCA, CSR, PCT, AMLA.
• Manage cash efficiently, including vault, ATM, and deposit terminal operations.
• Monitor ATM discrepancies, card stock, security items, and maintain cheque books and security logs.
• Verify cash balances, process cheques, and ensure asset protection.
• Maintain branch security, including CCTV, alarm systems, and vendor access.
• Manage IT and non-IT assets, conduct physical asset checks, and recommend write-offs.
• Ensure proper document storage and archival as per policies.
• Report lapses, risks, and suspicious transactions timely.

Customer

• Maintain high customer service standards and handle complaints promptly.
• Manage safe deposit facilities and ensure data accuracy.
• Support customer account maintenance and inquiries.

People

• Manage resources, staff development, and conduct training and appraisals.

Corporate Social Responsibility

• Participate in CSR activities.

Other Responsibilities

• Relief duties, operational support, ad-hoc assignments, and vault management.

Learning & Growth

• Participate in projects, training, and uphold AFFIN’s values and team spirit.

Why work here?

People are the heart of AFFIN BANK. We offer a positive, supportive environment that fosters personal growth and community involvement.

Get In Touch

Join AFFIN as we evolve into a future-ready financial institution, embracing innovation and technology to deliver exceptional service. Explore opportunities and make a real impact in finance today!

About AFFIN

"Always About You" - our commitment to understanding and meeting customer needs with innovation. Our focus is on customer-centricity, creativity, and value creation, ensuring we provide unmatched service and build loyalty through our dedicated team and community focus.