Customer Service Officer

Agensi Pekerjaan Great Pyramid Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A dynamic retail company is seeking a Customer Service Officer to deliver exceptional service, handle sales transactions, and maintain store standards. Ideal candidates will have a background in beauty, strong communication skills, and effectively engage with customers through various channels.

Qualifications

• Minimum SPM Level required.
• Minimum 1 year of relevant experience.
• Ability to communicate in English, Malay, and Mandarin.

Responsibilities

• Provide excellent customer service to walk-in and call-in customers.
• Handle sales and membership transactions over the counter.
• Perform daily stock takes to ensure inventory accuracy.

Skills

Customer Service

Communication

Sales

Education

SPM Level

Job description

Our client is a Malaysian company offering premium skincare, personal care, and wellness products, while providing entrepreneurial opportunities to help individuals achieve financial freedom and personal growth.

Our client is seeking a Customer Service Officer who is responsible for delivering excellent customer service, handling sales and member transactions, promoting products, and maintaining inventory and store standards in a dynamic retail environment.

Responsibilities:

1. Providing excellent customer service to walk-in and call-in customers
2. Attending to member and customer enquiries, feedback, and requests
3. Using in-store interactive tools and product promotions to drive sales
4. Ensuring that visual merchandising standards are always adhered to
5. Handling sales and membership transactions over the counter
6. Proactively following up on customer enquiries, feedback, and requests
7. Keeping regular engagement with customers and updating them on promotions and new product launches to maintain good relationships
8. Performing daily stock takes to ensure physical inventory and system records tally
9. Having a basic beauty background and knowledge is an added value
10. Performing any other ad-hoc projects/duties related to sales as assigned

Requirements:

• Minimum SPM Level
• Minimum 1 year of relevant working experience
• Ability to communicate effectively in English, Malay, and Mandarin (to liaise with Mandarin-speaking members and customers)
• Computer literate
• Available on a rotational schedule basis